Title: Redirect issue after payment
Last modified: July 10, 2020

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# Redirect issue after payment

 *  Resolved [garethduplessis](https://wordpress.org/support/users/garethduplessis/)
 * (@garethduplessis)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/redirect-issue-after-payment/)
 * Hi Everyone,
 * I wonder if you can help. My client is experiencing intermittent issues with 
   their website. There seems to be an issue where orders are paid for during Payment
   Gateway checkout but no orders are processed within WooCommerce after successful
   payment.
 * Buyers have mentioned in a few cases that were not directed back to the website
   after they made payment.
 * I have contacted the Payment Gateway and they cant seem to find the error, they
   have said to remove the Sequential Order Numbers plugin but how would this effect
   the checkout process after payment?
 * Are there any other reasons why only a few orders are experiencing this error?
    -  This topic was modified 5 years, 10 months ago by [garethduplessis](https://wordpress.org/support/users/garethduplessis/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fredirect-issue-after-payment%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * (@fhaps)
 * Automattic Happiness Engineer
 * [5 years, 10 months ago](https://wordpress.org/support/topic/redirect-issue-after-payment/#post-13110034)
 * > There seems to be an issue where orders are paid for during Payment Gateway
   > checkout but no orders are processed within WooCommerce after successful payment.
 * Are you saying that no order is created in WooCommerce at all, despite the customer
   being charged?
 * What payment gateway are you using? If the gateway team have identified conflicts
   and suggested you disable the Sequential Order Numbers plugin, I’d recommend 
   following those suggestions – at the very least to confirm if the problem stops
   happening without that plugin.
 * If you don’t want to do that on your live site, do it on a staging copy. A staging
   site is a clone of your live website that you can modify without risking any 
   changes or damages to your actual site. You can create a new staging environment
   using a plugin like WP Staging:
 * [https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/)
 *  Thread Starter [garethduplessis](https://wordpress.org/support/users/garethduplessis/)
 * (@garethduplessis)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/redirect-issue-after-payment/#post-13114650)
 * Thats correct, no orders are created in WooCommerce but payment reflects in the
   account. The Gateway is Peach Payments (South African based) but they havent 
   pinpointed any conflicted other that asking me to deactivated the sequential 
   order numbers which I have but the problem persists.
 * Is there any other possible reasons that this could be happening?
 *  Plugin Support [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * (@fhaps)
 * Automattic Happiness Engineer
 * [5 years, 10 months ago](https://wordpress.org/support/topic/redirect-issue-after-payment/#post-13118971)
 * I’d guess the issue comes from a conflict with your payment gateway or another
   plugin. If you try a different payment method, like Cash on Delivery which is
   included out of the box, is the order created correctly?
 * If the issue is coming from your payment gateway and they are unable to help,
   there is not much we can do here to fix a conflict with that third-party plugin.
 *  [Jess – a11n](https://wordpress.org/support/users/jlundie/)
 * (@jlundie)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/redirect-issue-after-payment/#post-13162061)
 * Hi [@garethduplessis](https://wordpress.org/support/users/garethduplessis/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Redirect issue after payment’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Jess – a11n](https://wordpress.org/support/users/jlundie/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/redirect-issue-after-payment/#post-13162061)
 * Status: resolved