Support » Plugin: WooCommerce » Redeem Coupon

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    I tried to test this on your site but the coupon came up as expired. Based on what you’ve described though, this appears to be a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/products/storefront/) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved.

    To help troubleshoot:
    Meks Quick Plugin Disabler (https://wordpress.org/plugins/meks-quick-plugin-disabler/) is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    OK, we´ll going to check ASAP, but i think that an issue related to the thema.

    THKS a lot

    Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    @algvictor I would also check to make sure that your Cart and Checkout pages are exempt from caching; the coupon might actually apply but the Checkout page might be cached.

Viewing 3 replies - 1 through 3 (of 3 total)
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