Support » Plugin: SiteLock Security » Red Security Status and No Badge

  • Resolved longscleaning

    (@longscleaning)


    I recently subscribed to Sitelock professional and installed the plugin today. On the sitelock.com website all indicators are green and indicates website is fine. However, the plug in shows a green dot next to Subscription Status but a red dot next to Security Status. I spoke to tech support and they confirmed my site is clear. How do I get the indicator to turn red?

    Also, I tried to add the Badge using the Plugin, but it is not displaying the site despite choosing the options and saving the settings. It indicated that it may take up to 15 minutes to appear, but despite waiting almost an hour, there is nothing. I tried it a second time with the same results.

    Phone Tech support was not familiar with the plugin to assist me.

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  • Plugin Contributor Logan Kipp

    (@logankipp)

    Thank you for reaching out. For this particular issue we’ll want to take a look at your account to see if there are underlying reasons for the described behavior. Since we’ll need to discuss some account-specific information, I’ll need to verify some information. Would you mind calling me directly at 877-257-9263 ext 9012 or shoot me an email from the admin email address on file for the SiteLock account to Logan@SiteLock.com with your domain name so I can take a look?

    [ Signature moderated ]

    • This reply was modified 3 years, 8 months ago by Jan Dembowski.
    Plugin Contributor Logan Kipp

    (@logankipp)

    longscleaning,

    We haven’t received a response from you for some time, so it seems like this issue may be marked as resolved. Please let us know if you have any further feedback or concerns. Thank you!

    [ Signature moderated ]

    • This reply was modified 3 years, 8 months ago by Jan Dembowski.
Viewing 2 replies - 1 through 2 (of 2 total)
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