Support » Plugin: Global Gateway e4 | Payeezy Gateway | » Recurring Transaction Issue

  • Resolved krc00d

    (@krc00d)


    I’ve used the plugin often in the past and had great success with it. However, it has stopped working correctly when it comes to recurring transactions. The initial one-time transaction goes through just fine, however the recurring transaction information never makes it to Payeezy. I’m wondering if you could help me get this figured out. Thanks so much. The page on my site for this is http://www.sc-church.org/give/recurring-gifts/

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  • Plugin Author DonnellC

    (@donnellc)

    Good Morning @krc00d

    Sorry for the wait. I do not receive a notice when someone opens a support ticket.
    After reviewing your payment page. It looks like you recently updated the plug-in.
    At this time you are not sending the recurring plan information to the gateway.

    I would need you to download a backup of the code you’re using and send it to me.
    Use the create backup button on the bottom right side of the “Global Gateway e4 | Payeezy Gateway | Clover Gateway” plugin.

    Next Select the download button.

    My email address is: support@djkidnyce.com
    My phone number is: 707-356-9231

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