Support » Plugin: Authorize.Net Payment Gateway For WooCommerce » Recurring Subscriptions

  • Resolved spcarr1


    We switched to your plugin about three weeks ago. We are noticing now that some of our subscription renewals are not working. I believe that I have isolated the issue to the _payment_method metadata. Our previous plugin had the _payment_method value of authorize_net_cim_credit_card for the original order the the last two renewals. On a current order, there is not a _payment_method metadata record at all in the database. I noticed other orders that are not subscriptions are using the _payment_method metadata of “authnet” Which I assume that is what your plugin in writing to the database.What is the best way to tie these previous subscriptions to this new plugin.

    The page I need help with: [log in to see the link]

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