Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Recurring Subscriptions with PayPal sync problem

  • Resolved maxlevel

    (@maxlevel)


    Some of my subscribers have recurring subscriptions with PayPal that won’t update the renewals. It shows the initial donation but no renewals. I found this article that would handle exactly that problem:
    https://givewp.com/recurring-donations-1-3/
    But in my case the button “Sync Subscription” is missing in the case when no renewal incidents are shown.
    https://snipboard.io/zGk3LR.jpg
    Has anyone an idea why there is no button and why some subscriptions won’t show the renewals?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi there,

    PayPal’s API does not support syncing, so missed renewals need to be manually added.

    Note that we are not allowed to provide any support for premium add-ons here, by forum rules. If you have further questions on premium add-ons, please reach out via priority support at https://givewp.com/priority-support

    Thanks!

    Thread Starter maxlevel

    (@maxlevel)

    Hi Ben,

    Thanks for the quick answer. I will use the link provided but before i still want to say something here that might interest other people too.

    PayPal obviously DOES support syncing because some of my Give subscribers ARE synced and they also have the “Sync Subscription” button.

    It is just that some obviously don’t.
    I could not figure out what’s the difference.
    They all have used the same PayPal gateway and I can’t see any other difference.
    Maybe you have an idea what that could be.
    There must be a difference.

    Update: Sorry, I just wrote a bunch of nonsense. The difference is indeed that the subscriptions that work use the Stripe Gateway. You were completely right. Only the PayPal renewals won’t auto-update.

    • This reply was modified 1 year, 11 months ago by maxlevel.
    • This reply was modified 1 year, 11 months ago by maxlevel.
    • This reply was modified 1 year, 11 months ago by maxlevel.
    Thread Starter maxlevel

    (@maxlevel)

    Slight correction again:
    Yes, the “Sync Subscription” button for retroactive sync is not available for PayPal but that does not mean that real-time sync fails in every case. i have subscriptions via PayPal that have a correctly updated donation list and some that only show the first donation but not a single renewal. I could not figure out the difference between these two cases but there must be one.

    • This reply was modified 1 year, 11 months ago by maxlevel.
Viewing 3 replies - 1 through 3 (of 3 total)
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