Title: Recurring Subscriptions Broken
Last modified: May 15, 2024

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# Recurring Subscriptions Broken

 *  [opusuno](https://wordpress.org/support/users/opusuno/)
 * (@opusuno)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/recurring-subscriptions-broken/)
 * Hoping an actual subscriptions USER here has figured this out. When I customer
   goes to subscribe selecting PayPal as an option for recurring transactions is
   now grayed out. We’ve tried all the typical troubleshoot before coming here :
   Change theme, disable all plugins, etc. Check logs… Nothing works. Reached out
   to PP and 2 different “support” emails say the same boiler plate troubleshooting
   nonsense as above… Again. We tried all these things and it STILL DOES NOT work.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frecurring-subscriptions-broken%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/recurring-subscriptions-broken/#post-17758817)
 * Hello [@opusuno](https://wordpress.org/support/users/opusuno/)
 * It seems that the issue might stem from the setup of your subscription products
   in PayPal Payments. For subscription products to work seamlessly with **PayPal
   Subscription mode**, each subscription must be tied to a properly configured 
   plan.
 * ![](https://i0.wp.com/f005.backblazeb2.com/file/Inpsyde/upload/2024/05/ajqVv7LUPd.
   png?ssl=1)
 * Here’s a step-by-step guide to ensure your subscriptions are correctly set up:
    1. Go to Products > All Products on your platform. Here, you can either create 
       a new product or edit an existing one. Ensure that the product type is set as
       either Simple Subscription or Variable Subscription.
    2. For the subscription to work correctly, it must have a specified price and a
       defined billing cycle. Please note that once the product is connected to PayPal,
       the billing cycle settings cannot be modified.
    3. Ensure the “Connect to PayPal” checkbox is selected and provide a Plan Name 
       for your subscription. This step is critical for linking your product to a PayPal
       subscription plan.
    4. Click “Publish” or “Update” to save your product settings. This action will 
       create or update your PayPal Subscription product and its associated plan.
 * ![chrome_O66JmfbI1L.png](https://i0.wp.com/d33v4339jhl8k0.cloudfront.net/inline/
   45693/bd8ab06d9cba0084260db646334591a4960f8aa5/d121746d50f109a368560d93ab03ec08fcf2822a/
   chrome_O66JmfbI1L.png?ssl=1)
 * You can also find a similar guide and more information in our [documentation](https://woo.com/document/woocommerce-paypal-payments/#paypal-subscriptions).
   If you’ve followed these steps and the issue persists please let us know and 
   include a link to a product.
 * > Reached out to PP and 2 different “support” emails say the same boiler plate
   > troubleshooting nonsense as above… Again. We tried all these things and it 
   > STILL DOES NOT work.
 * It seems like you haven’t reached out to our support team directly but contacted
   PayPal instead. In the future, feel free to get in touch with us directly, and
   we’ll do our best to assist you. You can always open a ticket with our service
   desk by following this link: [Request Support](https://paypal.inpsyde.com/docs/request-support/)
 * Let us know if you have further questions.
 * Kind regards,
   Krystian

Viewing 1 replies (of 1 total)

The topic ‘Recurring Subscriptions Broken’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/recurring-subscriptions-broken/#post-17758817)
 * Status: not resolved