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Recurring payments No customer order history or receipt email

  • Resolved Guy1992

    (@guy1992)


    2 years, 9 months ago

    can anyone tell me if the customer receives an email from your website after each recurring payment. Without an email or order shown in the customer orders WooCommerce page there is no way for them to see an invoice/receipt for each month they pay.

    Whats the point in a recurring payment system if does not add to WooCommerce orders. I cant launch my site till I can do this.

    Is there a fix or work around or is it just my site not work properly.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rashed Ripon (a11n)

    (@rur165)

    2 years, 9 months ago

    Hello @guy1992 ,

    Can you please specify which recurring feature you are using?

    We have a recurring product option for customers with the WooCommerce subscription plugin and for vendors, we have Dokan subscriptions. You can enable email notification on the payment gateway side for each recurring payment.

    However, both of the mentioned options are Dokan Pro only features which we are unable to discuss here. Please contact our support team and we will get back to you.

    Thank you 🙂

    Thread Starter Guy1992

    (@guy1992)

    2 years, 9 months ago

    Dokan subscriptions for vendors using dokan stripe. I cant see a button to unable payment email notifications?

    Can they not view there previous payments inside the WooCommerce orders page?

    Rashed Ripon (a11n)

    (@rur165)

    2 years, 9 months ago

    Hello @guy1992 ,

    As this forum is for Dokan Lite only we can no longer discuss this matter here. Please contact our support team and we can share all details about the query there.

    Thank you 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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