Support » Plugin: WooCommerce Stripe Payment Gateway » Recurring payments for existing subscriptions are failing

  • Resolved sitelyfi

    (@sitelyfi)


    Hi,

    We are using Woocommerce Subscription with WooCommerce Stripe Payment Gateway plugin, we are now having trouble with Stripe recurring payments. All existing recurring payments are failing with decline code insufficient_funds. New subscriptions are charged without any problems.

    Has anyone seen this behaviour after Stripe SCA Update? Is there something that should be manually done for existing subscriptions?

    Here are the plugins versions we are using:

    WordPress – Version 5.2.4

    WooCommerce – Version 3.8
    WooCommerce Subscriptions – Version 2.6.3
    WooCommerce Stripe Gateway – Version 4.3

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there

    As this is a complex issue involving free and premium plugins we’d recommend submitting a ticket directly with WooCommerce for support. Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    We will be able to help you further there.

    @sitelyfi

    Did you ever resolve your issue?

    I’ve a similar issue, but 65% of my subscribers (old and new) are coming back with insufficient_funds. Don’t know what is going on.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Recurring payments for existing subscriptions are failing’ is closed to new replies.