Recurring payment problem: change payment method

  • jaron0

    (@jaron0)


    2 years, 8 months ago

    We’re experiencing a huge flaw regarding the unavailability of the option to change the payment method for recurring payments with Mollie Payments for WooCommerce. Although the issue and its inconvenience is already described in a previous thread: https://wordpress.org/support/topic/switching-payment-methods-with-woocommerce-subscriptions/, another problem occurs. Namely, when a customer’s Creditcard is declined due to, for example, an unavailable balance, Mollie’s API won’t retry to complete the recurring payment. Therefore, the workflow ends here because the customer won’t receive any email, the mandate expires and the customer will not be able to change its payment method. The only solution is to let the customer purchase a completely new product again, which is actually not doable.

    As stated in the thread I’ve mentioned above, the only option to change a payment method occurs when an automatic renewal fails. However, this will only be triggered when the retry system applies (https://docs.woocommerce.com/document/subscriptions/failed-payment-retry/), which is not the case with recurring via Mollie – Creditcard.

    Lastly, I refer to another thread which describes the problem of ours as well: https://docs.woocommerce.com/document/subscriptions/failed-payment-retry/. It seems that the only good solution is to make it possible for customers, or store owners, to change the payment method for Mollie recurring payments. Due to the Creditcard issue, there really is no option for customers to change its payment method in any way now.

    I hope you could provide some more information or give us an update regarding this issue. Thank you very much in advance.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 8 months ago

    Hi @jaron0,

    I’m not aware of the credit card behavior being reported previously, so we will investigate what’s happening there. Thanks for the information.
    We are still looking at adding the features to change the payment methods and I actually brought it up again with our project lead just a few days ago.
    In the coming days, I hope to learn more about it, but there are still no immediate plans to integrate this feature.
    All I can tell you for now is that it’s internally documented and on the to-do list.

    Kind regards,
    Niklas

    Thread Starter jaron0

    (@jaron0)

    2 years, 8 months ago

    Hi @niklasinpsyde,

    Thank you for your answer. It would be nice of you could look into the credit card behavior.

    Also, it would be great if the change payment method feature would be released soon. Thanks for talking about it with the project lead. If you point out the necessity in the near future, it would really help us and other users of your plugin.

    Thank you in advance.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 7 months ago

    Hi @jaron0,

    Thanks for your patience.
    We are still looking into the behavior with failed credit card payments. This is not something we can easily reproduce in test-mode, so it takes a bit more time for us to investigate.
    When we know more about this, we will provide an update this thread for you.

    But the feature to change the payment method will be a focus for our next major plugin update which is planned to be released before the end of the year. The plan is to release this together with some other new subscription features, but I can’t fully judge the timeline as of now.
    It’s not so trivial to add this functionality in this case, but I’m sure that we are going to make it work.
    Thanks for your feedback!

    Kind regards,
    Niklas

    hank9991

    (@hank9991)

    2 years, 7 months ago

    @niklasinpsyde atm we hired a team @codeable to enable payment method change on mollie gateway plugin. If you are interested it let me know.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 7 months ago

    Hi @hank9991,

    Sure, we are always interested in feedback, ideas, and contributions.
    From our side, the feature would likely arrive sometime within the next to months but as mentioned above, that’s the only timeframe I could provide as of now.
    All I can say beyond that is that this is a highly requested feature and we are working closely with Mollie to make it work.

    If you hire someone who manages make it work for you and you are interested to share your findings, then the best place would be either our GitHub page here:
    https://github.com/mollie/WooCommerce/issues/
    Or if you reach out to our internal support from here:
    https://mollie.inpsyde.com/docs/request-support/

    Thanks!

    Kind regards,
    Niklas

    hank9991

    (@hank9991)

    2 years, 6 months ago

    @niklasinpsyde

    we’ve made it working and implemented already in our live side. if you are interested give a way to contact you. Won’t share it on github for free, as of it was pretty costy for me.

    • This reply was modified 2 years, 6 months ago by hank9991.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 6 months ago

    Hi @hank9991,

    Sure, you can reach us privately from here:
    https://mollie.inpsyde.com/docs/request-support/

    Our own implementation will likely come after the upcoming major refactor update because it’s changing up quite a few things. But even if your implementation ceases to work after the next major update, then we should already be in a position to provide the feature natively. Though I’m not yet in a position to provide more details about the timeline.
    I will provide another update in this thread when I know more about it though.
    Thanks!

    Kind regards,
    Niklas

    DreamPress

    (@dreampress)

    2 years, 6 months ago

    Wow, i was searching (again) for a solution.
    But is sounds like it’s beginning to look like a real implementation. We do hope you guys can pull this off. And hopefully soon!

    So, i will follow this thread. Thanks Niklas.

    DreamPress

    (@dreampress)

    2 years, 5 months ago

    Hi there, Mollie 6.7 is out… any luck in having the Change Payment Method feature in the update?

    atojurian

    (@atojurian)

    2 years, 5 months ago

    Dear @niklasinpsyde,

    +1 on this request, very curious to hear when the Change Payment Method feature will be released. Also – will this feature also apply to existing subscriptions?

    Thanks in advance.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 5 months ago

    Hi everyone,

    There will be no further plugin updates before the holidays and this feature didn’t make it in time for 6.7.0. But if anyone is interested in testing it out before the next release, then I suggest sending us a message with a link to this thread from here: https://mollie.inpsyde.com/docs/request-support/
    Once all internal testing was completed, we would appreciate some early user feedback anyway.
    Thanks!

    Kind regards,
    Niklas

Viewing 11 replies - 1 through 11 (of 11 total)
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