Support » Plugin: Paid Memberships Pro » PMP recovery password

  • Resolved exolon


    I have a problem with this plugin, can not retrieve password for subscribed users, someone has solved it? how can i fix the problem

    • This topic was modified 3 years, 7 months ago by exolon.
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  • Plugin Support Travis


    Hi @exolon,

    Thank you for reaching out to us. Would you mind clarifying whether you are trying to retrieve a password from your Paid Memberships Pro Account ( or from a user who is on your personal membership site?

    If you need a password recovery of your PMPro account, please get in touch with us here:

    If you need a password recovery from your personal site, you will likely need to do some email troubleshooting to solve this issue. Paid Memberships Pro is built around the default WordPress User Meta Tables, which means that all emails surrounding the login/logout, password recovery is handled by your WordPress platform.

    Hope this helps!

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