Recovery emails are not sent

  • Resolved ernyjones

    (@ernyjones)


    1 year, 8 months ago

    Recovery emails stopped working (via WordPress method) since upgrading to 8.4. Everything is back to normal after plugin downgrading to 8.3 (or earlier). WordPress version – 6.7.1, WooCommerce – 9.6.1

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    1 year, 8 months ago

    Hi @ernyjones, thanks for the information.
    We had tested email sending and it is was working on our staging environment.

    Could it be maybe that you enabled email consent collection under CartBounty settings and the abandoned cart user has not given his consent and therefore no reminder email was sent out?

    Thank you,
    Nauris

    Thread Starter ernyjones

    (@ernyjones)

    1 year, 8 months ago

    I just checked again with a fresh (test) copy of wordpress/woocommerce and the [Enable email consent] is definately off in the Cartbounty settings. Also Queue is always showing 0, even though there are “abandoned” (timed-out) test carts present, which should normally set the queue counter to non zero value (which is so on 8.3 version)

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    1 year, 8 months ago

    Thanks for the quick response. We did a quick test and it seems there indeed was an issue. If email consent collection had been disabled, CartBounty still tried to look for the consent.We have just released a quick-fix for this issue. Please go ahead and update to version 8.4.1 🙂

    Thank you very much for your assistance and raising the alarm early! ❤️

Viewing 3 replies - 1 through 3 (of 3 total)

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