Support » Plugin: Video Conferencing with Zoom » Recording not showing – ‘Check for latest’

  • fdittmar

    (@fdittmar)


    Hi, am on 3.6.19 (edit: also broken on .22)
    What would cause the recording by meeting shortcode not to display the recordings in the zoom cloud even though they exist?
    I have 5 instances of the same shortcode doing the same lookup on different meetings but one of them does not display the recording link but shows : ‘No recordings found. Check for latest’
    The link on that ‘Check for latest’ goes to : pageurl /?flush_cache=yes

    Ideas? thanks

    • This topic was modified 4 months ago by fdittmar. Reason: updated plugin but still not working
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Deepen

    (@j_3rk)

    Hi @fdittmar

    Can you provide me url of this page ?

    Thread Starter fdittmar

    (@fdittmar)

    Deepen,
    I’ve now observed it multiple times over the last few days on many different school pages.
    The good news is that the recording eventually shows so it seems to be a timing issue.
    Yesterday, one recording took 15 hours to show up in the shortcode page (after it was available in the zoom cloud ui). At the same time, another recording only took 30min.

    I assume this is not plugin related but a Zoom (api) issue…?

    Thanks

    Plugin Contributor digamberpradhan

    (@digamberpradhan)

    Hi @fdittmar ,

    Can you please let me know what shortcode you are using ?

    Thread Starter fdittmar

    (@fdittmar)

    Hi, @digamberpradhan

    using: [zoom_recordings_by_meeting meeting_id=”xxxx” downloadable=”no”]

    Thread Starter fdittmar

    (@fdittmar)

    Just to give you an idea on the issue timing. One school class recording (1h long) yesterday took Zoom less than 30min to render
    >zoom email: Your cloud recording is now available. 31min after recording end

    On the page with the shortcode now (19 hours after recording available on zoom):
    >No recordings found. Check for latest

    yup. same exact problem.
    It shows if I do the shortcode by Host, but when I use the Meeting ID, the most recent recording doesn’t show. Its been over 15hrs since recorded.

    Thread Starter fdittmar

    (@fdittmar)

    I now have recordings missing from as far back as last Tuesday… something is very broken.

    yeah. its been close to 36 hours and that recording is not showing

    is it even possible to do a shortcode of recordings by host with a specific start date?

Viewing 9 replies - 1 through 9 (of 9 total)
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