Support » Plugin: Charitable - Donation Plugin » Record Offline Donations

Record Offline Donations

  • Resolved rosbiffer

    (@rosbiffer)


    5 months ago

    Hi,

    I suspect most of our donations will come via payroll giving which will leave the statistics pretty poor on our campaign. What is the best way to add details of payroll giving via the site? Just using the admin “add a donation” link and assigning it to the donor’s email address?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Eric Daams

    (@ericdaams)

    4 months, 3 weeks ago

    Hi @rosbiffer,

    I see you sent this through our support form as well. My colleague Wes replied on September 24. Can you please make sure your email is not blocking emails from support@wpcharitable.com as it seems like none of our replies are coming through (we have replied to each of your other messages as well).

    Re. offline donations, those can be added via Charitable > Donations > Add Donation in the WordPress dashboard.

    Cheers,
    Eric

    Thread Starter rosbiffer

    (@rosbiffer)

    4 months, 3 weeks ago

    I’ve not received any emails and there is nothing in spam. Can you confirm what address you are sending replies to?

    Plugin Author Eric Daams

    (@ericdaams)

    4 months, 3 weeks ago

    Hi @rosbiffer,

    I’ve sent these emails to web@p….together.com (leaving that partially empty to avoid spammers bothering you). I also sent a separate email to contact@p….together.com.

    Cheers,
    Eric

    Thread Starter rosbiffer

    (@rosbiffer)

    4 months, 3 weeks ago

    That would explain it. It’s .org

    Plugin Author Eric Daams

    (@ericdaams)

    4 months, 3 weeks ago

    Hi @rosbiffer,

    Ah, seems like all the support requests we received had it as .com, so that explains why none of those emails reached you. I forwarded the most recent thread to web@p….together.org. If you still need a hand with any of the previous issues you mentioned (it sounds from your other messages that they may have been resolved), please let me know.

    Cheers,
    Eric

Viewing 5 replies - 1 through 5 (of 5 total)
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