Support » Plugin: Jetpack by WordPress.com » Reconnect Jetpack

  • Resolved emilbroll

    (@emilbroll)



    Hey,

    After a recent deployment of my site, I had to reconnect it to Jetpack, and the stats on WordPress.com from Jetpack has been reset. Is there a way to retrieve the previous stats again?

    The blog I need help with is http://www.matogvinnett.no.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Not only the stats are gone, also the email subscribers, etc…

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, matogvinnett.wpengine.com

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Hey,

    I received help from one of your happiness engineers via email, so whatever you did actually reset what he did to help unfortunately. I’ve contacted him again, so please don’t take any further action.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Sorry about that! I’ll let my colleague fix my mess then.

Viewing 4 replies - 1 through 4 (of 4 total)
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