Hi! I'm not a plugin developer so what I am about to ask/say may be totally off base and if it is, I apologize. But as many others, the ongoing issues with the updates have been the source of much frustration for me, and worse, anger for many of my clients whose sites I have used this plugin on. I am now finding I have to spend many hours rolling back the plugin on many many many sites.
Having said that, updates are generally great and show that you care about your product and users so kudos for that! And, having problems rear their ugly head is sometimes an unfortunate part of that. However, when the issues are of this scale and magnitude, is it not easier on everyone, developer and users alike, to send out an update to your users that actually takes the plugin back to the last fully functional version? That would then leave your team much more free to work on all the issues that came up with the last update in the background and with willing beta testers before resubmitting that version to the lot of your users.
Like I said, I'm not a developer so what I am proposing may not even be possible, but if it is wouldn't it alleviate the frustration of your users and the absolute inundation on all of your support forums with complaints of issues, giving you and your other developers time to focus on repairing the version?
:) This is not meant to upset anyone, just feeling frustrated myself and this thought is one that kept coming back to me so I thought I would pose the question/comment here.
Thanks! I hope this all gets worked out soon!