reception email

  • Resolved TITAN

    (@valletinformatique44)


    2 years, 6 months ago

    Hello,

    How to activate the sent of the email please ?

    I have customer a email and choose it on the email mapping but I don’t receive the email during a new order.

    Moreover, with the test email on some email address that’s works but on others address email they don’t reveive ce email test.

    can you help me please ?

    Regards

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    2 years, 6 months ago

    We are a little bit unclear about your exact update. What we understood is while sending the test email with some email IDs the mails are not getting received. And for some of the email IDs, the mails are getting received. If so, can you please share us with the email IDs in which you are facing the issue?

    Thank you!

    Thread Starter TITAN

    (@valletinformatique44)

    2 years, 6 months ago

    Hello,

    Yes some email test don’t work with for exemple the addresse mail lenamoreau7@gmail.com and valletinformatique44@gmail.com

    And when I do in real an order, on none adresse email that’s work, I don’t receive the email.

    Thank you for your help,

    Regards

    Plugin Author ThemeHigh

    (@themehigh)

    2 years, 6 months ago

    Can you please check whether you have received the email in your spam folder or not?

    Further, we have also sent a test email to the mentioned email addresses from our test site. Can you please verify whether you have received the email or not?

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    2 years, 6 months ago

    Since we haven’t heard back from you, we believe that your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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