Support » Plugin: ShortPixel Image Optimizer » Recently optimized all images – now it tells me it wants to do it again

  • outlaw11wa

    (@outlaw11wa)


    I installed ShortPixel a month ago. I then bought credit to optimize all images and thumbnails. All was fine and I manually ran the optimization after uploading subsequent images. Today It tells me I have 587 originals and 5800 THUMBNAILS that require optimization. Whats going on? There was a plugin update. Has that screwed up the log files? Does it no longer see what was previousely run through the bulk process?

    The page I need help with: [log in to see the link]

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  • Plugin Author ShortPixel

    (@shortpixel)

    Hello @outlaw11wa – thanks for your message, I’m sorry to hear about this problem 🙁

    From your description I’d guess that you either restored your website recently or you run a thumbnail regeneration plugin. Does that sound like something you did recently?

    Could you please contact us so we can investigate this more and assist you?

    Thanks,
    Alex

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