Recent Update Crashed Sites on Multisite

  • Resolved BroadRippleInc

    (@broadrippleunlimited)


    6 years, 5 months ago

    The most recent plugin update doesn’t seem to work in a multisite environment.

    What happens is that any site it was activated on returned 500 errors, and the only way I could get site access again was to rename the plugin folder in ftp.

    After a site manager does that, they can visit the plugin page and deactivate the plugin, then rename the plugin-organizer folder back to its correct name.

    I can confirm this happened on every multisite site that I had this plugin activated on, and in testing, this still didn’t work on multisite sites with no network activated plugins and this as the ONLY plugin activated,.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jeff Sterup

    (@foomagoo)

    6 years, 5 months ago

    I develop Plugin Organizer on a multisite install. And I have also updated several of the sites I maintain that are multisite and have had no issues. Can you look in your PHP error log and see what errors appear there? Or can you turn on WP_DEBUG and see what errors are printed?

    Stefan Vetter

    (@stefanvetter)

    6 years, 5 months ago

    Hi Jeff, you are doing a great job with Plugin Organizer, thank you!

    I have the same problem. On two different multisites (wortspiel.com and stefanvetter.com) the sites crash with error 500 after upgrading WP to the latest 4.9 and your plugin to the latest version.

    Only after disabling Plugin Organizer (manually, via FTP, by renaming or moving its folder), the sites work again. Even the admin interface threw an error 500. Here’s the plugin constellation of one of my sites: http://take.ms/f1jni

    How can I help you to find this error? Since error 500 is a server message, I doubt we will see output from WP_DEBUG? Is it possible to view the PHP error log in a normal hosting environment (without root access)?

    • This reply was modified 6 years, 5 months ago by Stefan Vetter.
    Andrew Pothecary

    (@pothe)

    6 years, 5 months ago

    Agreed, amazing plugin, but since updating to latest version I cannot network activate as it gives an error 500.
    Nor can I activate on any single sub site.

    Any ideas would be great.
    Thanks

    Plugin Author Jeff Sterup

    (@foomagoo)

    6 years, 5 months ago

    Without someone providing me an error message I can’t troubleshoot it. I have several multisite installs running with the latest version. No issues. I also have several single site installs and have had no issues. You could try adding a php setting to print errors to the screen in your htaccess file.

    php_flag display_errors on

    Andrew Pothecary

    (@pothe)

    6 years, 5 months ago

    Hi Jeff
    I’ve done some testing with my hosting with Liquid Web, and this is the error message we get when we try to network activate, which results in the http 500 error.

    PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 16777224 bytes) in /home/xxxxxxxxxx/public_html/wp-includes/class-wp-hook.php on line 275

    Does this help?

    ramisadi

    (@ramisadi)

    6 years, 5 months ago

    Hi, I have the same situation here , and have the same error as with @pothe, but also I found the following error in the error log :
    PHP Warning: implode(): Invalid arguments passed in /home3/xxxxxxxx/public_html/wp-content/plugins/query-monitor/output/html/caps.php on line 69

    Plugin Author Jeff Sterup

    (@foomagoo)

    6 years, 5 months ago

    Alright. That looks like a call to a hook. It could be the hook I added to maintain the plugin order in the last version. I’ll get that removed and release a version tomorrow that calls it in the other spot I was considering rather than the option hook.

    Plugin Author Jeff Sterup

    (@foomagoo)

    6 years, 4 months ago

    I’m almost certain this issue is because of the hook to maintain the load order. I’ve moved it and have been testing. Unfortunately I created another issue I need to solve. I think I’ve almost got it. I’ll let you know when I release a version that fixes it.

    Plugin Author Jeff Sterup

    (@foomagoo)

    6 years, 4 months ago

    I have released version 9.3.1. That should fix the out of memory error. It should also fix a problem with maintaining the load order.

    Andrew Pothecary

    (@pothe)

    6 years, 4 months ago

    Awesome, thanks Jeff. I’ve managed to activate on a the main root site and it’s working well. I haven’t tried network activating yet.

    Thanks again!

    All the best

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Recent Update Crashed Sites on Multisite’ is closed to new replies.