Title: Recent Issue
Last modified: April 13, 2021

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# Recent Issue

 *  Resolved [leeableagent](https://wordpress.org/support/users/leeableagent/)
 * (@leeableagent)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/recent-issue-4/)
 * Hi there, we’ve been using this plugin successfully in recent weeks and it has
   been great! However, since the weekend it hasnt been operating for us. We run
   an eLearning website that uses LearnPress as the main plugin, and your tool was
   great for us to switch to users accounts and check their profile for course progress
   etc.
 * However, now when we ‘switch to’ we are direct back to the home page and presents
   as if not logged in at all. Even when manually change the URL to ‘/profile’ it
   redirects to the login page, but does have the ‘switch back to admin’ option 
   above the login boxes suggesting that it has collected the users details but 
   just cant access through to their profile. The only significant change we can
   spot since the weekend is that ‘Sheild Security’ has enforced some auto updates.
   Could the effect it?
 * Could you please help.
 * Thanks
    -  This topic was modified 5 years, 2 months ago by [leeableagent](https://wordpress.org/support/users/leeableagent/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frecent-issue-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [John Blackbourn](https://wordpress.org/support/users/johnbillion/)
 * (@johnbillion)
 * WordPress Core Developer
 * [5 years, 2 months ago](https://wordpress.org/support/topic/recent-issue-4/#post-14316231)
 * Thanks for the message. The best thing to do is to deactivate your other plugins
   one by one, starting with that security plugin, and see if that fixes the issue.
   Then you can report the problem to the author of the problematic plugin.
 * Cheers and I hope you get it sorted!

Viewing 1 replies (of 1 total)

The topic ‘Recent Issue’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [John Blackbourn](https://wordpress.org/support/users/johnbillion/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/recent-issue-4/#post-14316231)
 * Status: resolved