Support » Plugin: Free SSL Certificate for WordPress - SSL Zen » Receiving “Verifying domain ownership failed.” error

  • Resolved pjf


    Thanks for the plugin!

    I may have come across a bug in what’s likely an uncommon situation.

    I’m testing a staging website on a spare sub-domain. The primary domain is currently config’d as a URL shortener (think, so I’m leaving that as is.

    The shortener is the primary (second-level) domain, again like “”.

    I’ve just set up for testing right now. The primary “” domain is on completely separate infrastructure. If I were coding this, I probably wouldn’t expect this situation… so, yeah.

    Here’s what I’m seeing: ” Verifying domain ownership failed. Please check that the files listed below are uploaded to “webroot/.well-known/acme-challenge/” directory.” Upon trying to verify the second (of two) files, which are in the correct directory. First file verified without any issues.

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  • Hello,

    For LetsEncrypt to verify that you own the domain, you have to upload the file or files [depending upon if you select (www)] to the respective location on the server. If you checked Include www prefix during install in our plugin, try to proceed without it. If you want to use www, make sure A name record exists for www of that domain.

    Plugin Author Sagar Patil


    Let me know if you still need help with this.

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