Title: Receiving email problems Last modified: August 24, 2016 --- # Receiving email problems * Resolved [JEDoors](https://wordpress.org/support/users/jedoors/) * (@jedoors) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/) * Hello, * Before this plugin i was unable to send any test emails but now the test emails are working ( thank you ! ) but for some reason when i fill out my contact forum on the website it will send my auto “thank you for contacting us” email to the user but there message does not appear in my mailbox ( i’ve looked on my cell, web and emclient ). * I’m using FS Contact forum, also i have checked and the email my contact forum is suppose to be sent to is typed in correct. * The auto respond email message i have set up is under my sent mail but i never receive the email that the user contacts me with. * [https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961733) * Hello and thank-you for using Postman! * Would you please post your Diagnostic Info from the Tips and Diagnostics menu. * Thread Starter [JEDoors](https://wordpress.org/support/users/jedoors/) * (@jedoors) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961735) * Thread Starter [JEDoors](https://wordpress.org/support/users/jedoors/) * (@jedoors) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961737) * OS: Windows NT SERVER 6.2 build 9200 (Windows 8 Home Premium Edition) AMD64 Platform: PHP WINNT 5.5.12 / WordPress 4.1.1 PHP Dependencies : iconv=Yes : spl_autoload =Yes : openssl=Yes : allow_url_fopen=Yes WordPress Plugins : Duplicator : Gallery Bank Eco Edition : Google Analytics : Meta Slider : PlugNedit Adaptive Editor: Postman SMTP : Responsive Column Widgets : Fast Secure Contact Form : WordPress SEO Postman Version: 1.5.10 Postman Sender: **a***@****.com Postman Transport URI: smtp:ssl:oauth2://6330***************************************************************. com:************************@smtp.gmail.com:465 Postman Transport Status (configured |ready|connected): Yes|Yes|Yes Postman Deliveries (Success|Fail): 8|0 Postman Bind (success|failure): Yes|No Postman Available Transports : SMTP (1.5.10) Postman LogLevel: 40000 Postman TCP Timeout (Connection|Read): 10|60 HTTP User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ 41.0.2272.101 Safari/537.36 * Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961738) * Before I continue, is there a reason you removed the domain? Domain names are generally public records and not secret. * Thread Starter [JEDoors](https://wordpress.org/support/users/jedoors/) * (@jedoors) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961740) * Not really, i always go through what ever im posting and blank any anything i don’t think is necessary * Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961741) * Well the domain is the key to your issue. * Your MX is correct. Looks like you’re using Google Apps: * ``` jedoorservices.ca. 3201 IN MX 1 ASPMX.L.GOOGLE.COM. jedoorservices.ca. 3201 IN MX 5 ALT1.ASPMX.L.GOOGLE.COM. jedoorservices.ca. 3201 IN MX 5 ALT2.ASPMX.L.GOOGLE.COM. jedoorservices.ca. 3201 IN MX 10 ALT3.ASPMX.L.GOOGLE.COM. jedoorservices.ca. 3201 IN MX 10 ALT4.ASPMX.L.GOOGLE.COM. ``` * But your corresponding SPF is missing. * ``` jedoorservices.ca. 3599 IN TXT "google-site-verification=_94FKlUHui9KIXNL71risth3EHkO-rqeHJAjWznzn-0" ``` * So [you’ll want to add that](https://support.google.com/a/answer/178723?hl=en) and that will most likely solve your issue. **(Leave your existing TXT record and add another for the SPF)** * I also use Google Apps, here’s what my SPF TXT record looks like. Yours should be the same: * ``` hendriks.ca. 3599 IN TXT "v=spf1 include:_spf.google.com ~all" ``` * Thread Starter [JEDoors](https://wordpress.org/support/users/jedoors/) * (@jedoors) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961761) * Perfect thanks for your help – i will try this out and report back. * Thread Starter [JEDoors](https://wordpress.org/support/users/jedoors/) * (@jedoors) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961776) * Hello – still does not seem to be working, maybe i just have not waited long enough yet. * Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961779) * I’ll quote the article: * > _Keep in mind that changes to DNS records may take up to 48 hours to propagate > throughout the Internet._ * Although, I see your change, good job: * ``` jedoorservices.ca. 599 IN TXT "v=spf1 include:_spf.google.com ~all" jedoorservices.ca. 599 IN TXT "google-site-verification=_94FKlUHui9KIXNL71risth3EHkO-rqeHJAjWznzn-0" ``` * If it doesn’t work by tomorrow, then check: - does the email show up in your Gmail sent folder? Then we know FS Contact Form sent it and maybe you should [double-check the **“to”** address](https://wordpress.org/support/topic/cannot-send-mail-to-myself-same-mail-address?replies=10) - the email doesn’t show up in your Gmail sent folder? Then FS Contact Form/ Postman never sent it * Thread Starter [JEDoors](https://wordpress.org/support/users/jedoors/) * (@jedoors) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961805) * Sounds good, i will check it out tomorrow and report back – thanks for help. * Thread Starter [JEDoors](https://wordpress.org/support/users/jedoors/) * (@jedoors) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961818) * Its working now, for some reason it will not work to my .ca address but my .coms work perfect – i would have preferred the .ca but at this point im just happy its working – thank you for your help and thanks for the plugin! * Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961873) * No problem! Glad you’re getting it sorted out 🙂 Give it a bit more time. Note that your .com address is missing the SPF as well. * Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961961) * That .ca should be working by now. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Receiving email problems’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/postman-smtp_7c7b78.svg) * [Postman SMTP Mailer/Email Log](https://wordpress.org/plugins/postman-smtp/) * [Frequently Asked Questions](https://wordpress.org/plugins/postman-smtp/#faq) * [Support Threads](https://wordpress.org/support/plugin/postman-smtp/) * [Active Topics](https://wordpress.org/support/plugin/postman-smtp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/postman-smtp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/postman-smtp/reviews/) * 13 replies * 2 participants * Last reply from: [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * Last activity: [11 years ago](https://wordpress.org/support/topic/receiving-email-problems/#post-5961961) * Status: resolved