Title: ReCaptcha problem
Last modified: June 13, 2024

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# ReCaptcha problem

 *  Resolved [gopa4](https://wordpress.org/support/users/gopa4/)
 * (@gopa4)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/recaptcha-problem-17/)
 * Hello,
 * Our user got this problem with reCAPTCHA
 * >> Can you please tell us what kind error did get? We would like to solve it.
 * _I submitted the all answer in first time which is exactly the same which I answered
   second time, but when I was submitting the answer first time and  webpage requested
   for the Answer of “I am not a robot” check and there I found some glitch and 
   immediately I got zero score for same answer. It seems something broken and answer
   submitted with o selection. I was surprised that at least one answer should be
   selected.   I think there is no option to look back what were your answer. So
   I tried to open the link again and I ended up same question again and I submitted
   again ang got the score which I have shared. But you have mentioned that it is
   counted as second trial but for me it was the same answer and two different results._

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [gopa4](https://wordpress.org/support/users/gopa4/)
 * (@gopa4)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/recaptcha-problem-17/#post-17822227)
 * PS: UPDATE: The user used computer and edge browser. This is not the first time
   that our visitors complaining about the reCAPTCHA.
 * We can not replicate this issue at our end.
 *  Plugin Support [sadiyakhanam](https://wordpress.org/support/users/sadiyakhanam/)
 * (@sadiyakhanam)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/recaptcha-problem-17/#post-17823374)
 * Hi [@gopa4](https://wordpress.org/support/users/gopa4/),
 * Thank you for taking the time to explain the problem you are experiencing.
 * We understand your concern and are committed to assisting you to the best of 
   our ability. Since the reCAPTCHA addon is not part of the WordPress.org listing
   for QSM and is a paid addon, we recommend contacting us through our official 
   support link for further assistance. As a valued customer, we are committed to
   providing you with the best support possible.
 * We appreciate your understanding and look forward to resolving this issue for
   you.
 * Kind regards,
   Sadiya
 *  Plugin Support [sadiyakhanam](https://wordpress.org/support/users/sadiyakhanam/)
 * (@sadiyakhanam)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/recaptcha-problem-17/#post-17837499)
 * Hello [@gopa4](https://wordpress.org/support/users/gopa4/),
   We hope you are doing
   wellSince we haven’t received any response from your end, I’ll be marking this
   ticket as resolved. However, please don’t hesitate to reach out to us if you 
   have any further queries or require additional assistance.
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘ReCaptcha problem’ is closed to new replies.

 * ![](https://ps.w.org/quiz-master-next/assets/icon-128x128.png?rev=3158087)
 * [Quiz and Survey Master (QSM) - Easy Quiz and Survey Maker](https://wordpress.org/plugins/quiz-master-next/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/quiz-master-next/#faq)
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 * 3 replies
 * 2 participants
 * Last reply from: [sadiyakhanam](https://wordpress.org/support/users/sadiyakhanam/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/recaptcha-problem-17/#post-17837499)
 * Status: resolved