reCAPTCHA not working

  • Resolved wothers

    (@wothers)


    4 years ago

    I created a reCAPTCHA for both v2(Invisible) and v3 via Google.
    Followed the steps documented on adding a reCAPTCHA v3, but got no reCAPTCHA badge.
    Contact form working and no error messages.
    Tried checking the “no-conflict’ box – no change.
    Disabled all the plugins except WPForms Lite, but no joy.
    Repeated the process with v2 (changing the site and secret keys). Same result.
    Can’t switch the theme as I’m using Divi and I’d lose all the work if I switched. But as Divi has a module for WPForms, I really doubt there’s a conflict there.

    WPForms Version 1.6.3.1
    Divi Version 4.6.6

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prashant Rai

    (@prashantrai)

    4 years ago

    Hello @wothers,

    Thank you for your patience and I apologize for the trouble you are facing here!

    I inspected the page in Chrome dev tools and I noticed that the DIVI theme is also adding a reCAPTCHA file which is causing the conflict. Here’s a screenshot for quick reference.

    Further, in our experience the No Conflict mode the DIVI theme also overrides the No Conflict mode setting of the WPForms plugin. In such situations, on the pages wherein you’re using DIVI reCAPTCHA, you can use a regular captcha. Or, you can do the same with Divi as well, in Divi’s form you have the option to use basic captcha. In case it helps, here is a snapshot of Divi settings.

    In this case, I’d recommend you get in touch with the DIVI theme and deactivate the reCaptcha triggered by DIVI so that reCaptcha in on your form works.

    I hope this helps! Could you please let me know if you have any questions?

    Thanks! 🙂

    Thread Starter wothers

    (@wothers)

    4 years ago

    Although the recaptcha badge isn’t showing, I did get results for the one day I had it on v3. (Nothing for v2 over the weekend, though.) I’ve reverted back to v3 and will monitor the results on Google vs actual mail received. If it works, I’ll leave it at that, if not I’ll try Divi’s native form.

    Prashant Rai

    (@prashantrai)

    4 years ago

    Hello @wothers,

    Thanks for updating the thread! Please feel free to let me know how it goes. In case you face any issues, kindly update the ticket and I’ll be happy to assist you.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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