Contact Form Clean and Simple
[resolved] Recaptcha not working (6 posts)

  1. thecalicotree
    Posted 2 years ago #

    Our contact form will not submit. All recaptcha entries return the following error:

    Error: The entered text did not match the captcha image. Use your browsers back button and try again.

    Even having deselected the recaptcha option this message still displays.


  2. megnicholas
    Plugin Author

    Posted 2 years ago #

    Please can you let me have a URL and I will try to help.

  3. thecalicotree
    Posted 2 years ago #

    HI Meg,

    Thanks for such a quick reply. The page is https://www.koseliwholesale.com/contact-us/.

    It's a website I've inherited, they've had a few different Captcha plugins which I've uninstalled or disabled.

    Currently, Recaptcha is deselected but as you will see the error still displays.



  4. megnicholas
    Plugin Author

    Posted 2 years ago #

    Hi Helen,

    I can see that you have turned of the recaptcha. This error is being generated by something else you have installed on your site.

    Can you disable all plugins apart from the contact form and revert back to the default twenty something wordpress theme.

    If the form then submits ok, add back each item one by one until you find the one causing the error.


  5. Oliverkingrealtor
    Posted 1 year ago #

    I'm having the same issue with the captcha not accepting the code; there is no jet pack contact form or other contact form activated or being used.
    my site: http://www.oliverkingrealtor.com/contact-us/

    Thank you for any help you can provide.

  6. megnicholas
    Plugin Author

    Posted 1 year ago #

    Have you tried disabling all plugins and reverting back to default wp theme as per the advice above?

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