Support » Plugin: ReCaptcha v2 for Contact Form 7 » Recaptcha – image grid pop up screen appears

  • Resolved pr0ject10n

    (@pr0ject10n)


    I’ve set the scale setting in Google recaptcha (v2. Tickbox) to its minimal setting ‘easiest for users’ to try to avoid getting the pop screen grid asking to match; ‘fire hydrants’, ‘traffic lights’, ‘mountains’, ‘pedestrian crossings’. However it keeps on appearing. I simply want visitors to tick the box and that’s it. Is that possible?

    KR,
    Ian.

    The page I need help with: [log in to see the link]

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  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    Unfortunately, how often the verification pop-up box appears is out of our hands. This is controlled by the Google API and their algorithm decides if/when to show this verification box. I do not believe there is a setting to prevent the verification box from showing up entirely as if Google’s algorithm decides that your actions are suspicious or your site is receiving many bot hits it will show the verification box.

    You can remove the reCaptcha box but this may open your forms to spam.

    You may try a different plugin such as Honeypot for Contact Form 7 which tricks bots into checking a hidden input.

    You may install a simplified captcha solution such as Really Simple Captcha made by the same plugin author as Contact Form 7. He does not recommend this though since it’s an easier captcha to bypass.

    This kind of issue is unfortunately out of the scope of this plugin since it’s entirely controlled by Google. Hopefully you find the above explanation helpful or the alternatives as a solution. We’ll mark this thread as resolved for now but should you have any questions or comments feel free to reply below. Have a wonderful rest of your week!

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