Support » Plugin: ReCaptcha v2 for Contact Form 7 » Recaptcha has stopped working

  • Resolved Gemini23

    (@gemini23)


    Hi

    The recaptcha has stopped working… and I cannot see why…
    Please can you help?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    Looking at your source code we don’t see any indication that you have this plugin installed and/or activated. We expect to see wpcf7-recaptcha-controls and some inline styling. Could you verify that you have this specific plugin installed and activated? Could you verify that you’ve run through the installation settings? Finally, could you verify that your theme has wp_head() and wp_footer() in the appropriate spots?

    Thread Starter Gemini23

    (@gemini23)

    Hi iqcomputing
    I have this plugin installed on another website and it works fine… it was working on this website and it has stopped working…

    The plugin is activated…

    and shows in the plugins etc

    ReCaptcha v2 for Contact Form 7
    Deactivate

    Thread Starter Gemini23

    (@gemini23)

    ps

    I do see this in the page source
    wpcf7-f2567-p1224-o1
    But not the specific code you mention.

    view-source:https://www.ihrtierportrait.com/kontakt/

    • This reply was modified 6 months, 1 week ago by Gemini23.
    Thread Starter Gemini23

    (@gemini23)

    ps
    I loaded 2021 WordPress theme and the same problem exists.

    Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    The provided wpcf7-f2567-p1224-o1 is specific to Contact Form 7. Viewing the source-code, we would expect to see something related to our plugin slug: wpcf7-recaptcha, but we do not. If you have the plugin installed and activated, we would recommend re-installing and re-configuring the plugin entirely. If you continue to run into issues you could try installing The WordPress Health Check & Troubleshooting plugin to narrow down the issue using their plugin documentation. Hopefully, using the above information you can narrow down and solve your issue. If you have more information that can help us replicate your issue please reply back to this thread and let us know!

    Thread Starter Gemini23

    (@gemini23)

    Thanks – I have reinstalled and it was the site key and secret key

    All done and working!

    Many thanks. 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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