Title: reCaptcha Entry Box
Last modified: September 14, 2026

---

# reCaptcha Entry Box

 *  [Carolyn Melo](https://wordpress.org/support/users/nubiesan/)
 * (@nubiesan)
 * [5 days, 13 hours ago](https://wordpress.org/support/topic/recaptcha-entry-box/)
 * I have been having a lot of problems with credit card acceptance. I have the 
   latest versions of wordpress, woocommerce and all plugins.
 * The reCaptcha is enabled, but on the checkout page under the credit card entry
   area there is no place to enter the reCaptcha code that appears under the credit
   card fields. The transaction will not go through for either credit cards or paypal.
   I tried unistalling and reinstalling the plugin with the same result.
 * What do I do? I am losing customers because of this.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frecaptcha-entry-box%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [5 days, 4 hours ago](https://wordpress.org/support/topic/recaptcha-entry-box/#post-19020232)
 * Hello [@nubiesan](https://wordpress.org/support/users/nubiesan/)
 * I checked your site and found the following browser console error: “`Error: Missing
   reCAPTCHA token`”. This indicates that the reCAPTCHA is not generating a valid
   token. The Site Key and Secret Key may be incorrect, configured for the wrong
   reCAPTCHA version, or the same value may have been entered in both fields.
 * Please navigate to: `WooCommerce → Settings → Integration → WooCommerce PayPal
   Payments CAPTCHA`
 * Alternatively, open this page directly: `/wp-admin/admin.php?page=wc-settings&
   tab=integration&section=wppc`
 * Generate a matching Site Key and Secret Key through the Google reCAPTCHA admin
   console, ensure your store’s domain is registered, and enter the keys into their
   corresponding fields. Once configured correctly, reCAPTCHA will validate the 
   checkout silently, so customers will not normally need to enter a visible code.
 * You can find further configuration guidance in our [fraud and disputes documentation](https://woocommerce.com/document/woocommerce-paypal-payments/fraud-and-disputes/).
   Follow it carefully.
 * Kind Regards
   Krystian

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frecaptcha-entry-box%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [5 days, 4 hours ago](https://wordpress.org/support/topic/recaptcha-entry-box/#post-19020232)
 * Status: not resolved