Title: ReCaptcha doesn’t work Last modified: May 26, 2020 --- # ReCaptcha doesn’t work * Resolved [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [5 years, 12 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/) * Hello. * I am trying to use the User Registration plugin version 1.8.4 but the ReCaptcha option doesn’t work. I have registered with Google, so have entered the key & secret on the Integration tab of the Settings page. I have also enabled ReCaptcha support on the form, under the Form Settings tab. Nothing appears on the form and it complains there is a captcha code error. * How do I fix this please? * Thanks, Dai Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [sanjuacharya77](https://wordpress.org/support/users/sanjuacharya77/) * (@sanjuacharya77) * [5 years, 12 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-12894793) * Hi [@daiwebb](https://wordpress.org/support/users/daiwebb/), * Regarding the issue, I think this could be happening because of the misconfiguration. Please go through this documentation [https://docs.wpeverest.com/docs/user-registration/google-recaptcha-integration/](https://docs.wpeverest.com/docs/user-registration/google-recaptcha-integration/) once and let me know if everything is set up accordingly or not. * Also, Provide me the URL of the form where you have enabled the reCAPTCHA and I will get back to you accordingly. * Regards! * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [5 years, 12 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-12897598) * Hello. * Yes, I followed the guide and it still doesn’t work (I had already done everything required). Here is the page: * [https://portal.acquisinsurance.com/?page_id=80](https://portal.acquisinsurance.com/?page_id=80) * Thanks, Dave * [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/) * (@sharmadpk03) * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-12913424) * Hi [@daiwebb](https://wordpress.org/support/users/daiwebb/), * Please contact our developer team regarding this. You can contact them here: [https://wpeverest.com/contact/and](https://wpeverest.com/contact/and) someone from the team will get back to you. * Note: Please link the thread to this conversation so that they can go through this conversation too. * Regards! * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-12963704) * This was incorrectly marked as resolved – it hasn’t been fixed yet. * [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/) * (@sharmadpk03) * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-12981615) * Hi [@daiwebb](https://wordpress.org/support/users/daiwebb/), * Thank you for pointing it out. Please contact our team and we will work on your site to fix the issues. You had mentioned a different issue on another support ticket too so both of them will be looked after, once you contact the development team. * Regards! * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-13037718) * This is still not resolved (somebody marked it as resolved in error). I have contacted the developers as suggested, just haven’t got a solution yet. * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [5 years, 10 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-13148393) * Please stop marking these as resolved when they are not. It is really annoying and misleading to other users looking for solutions. The developers have been looking into but still don’t know why it doesn’t work. I will mark it as resolved when it _really _is resolved. * [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/) * (@sharmadpk03) * [5 years, 9 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-13208820) * Hi [@daiwebb](https://wordpress.org/support/users/daiwebb/), * Can you please let me know whether your issue was resolved or not? Please update me here so that I can proceed accordingly. Also, please update the plugins to the latest version since we have released updates to the plugin and it contains several fixes. * Regards! * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [5 years, 9 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-13209123) * Hi. So far the issue is not resolved. I will update the plugin as soon as I can and see if that helps. Thanks. * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [5 years, 9 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-13213441) * I updated to the latest version (1.8.5) and it still doesn’t work. I have enabled recaptcha but there is no sign of it, when I complete the form the Submit button stays disabled. * The developers previously suggested I check my server config, but I’m waiting for a steer on what I need to check (I’m running nginx on Ubuntu server). This was weeks ago, they haven’t replied. Any here know what server config might stop this working? - This reply was modified 5 years, 9 months ago by [daiwebb](https://wordpress.org/support/users/daiwebb/). * [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/) * (@sharmadpk03) * [5 years, 9 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-13221837) * Hi [@daiwebb](https://wordpress.org/support/users/daiwebb/), * I would suggest you contact us via chat directly so that the issue will be debugged quickly and if we need to work on your site or need to check the server configurations, we will surely do whatever is needed from our side. You can contact us via chat here: [http://www.wpeverest.com](http://www.wpeverest.com) * Regards! Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘ReCaptcha doesn’t work’ is closed to new replies. * ![](https://ps.w.org/user-registration/assets/icon-256x256.gif?rev=3284028) * [User Registration & Membership - Free & Paid Memberships, Subscriptions, Content Restriction, User Profile, Custom User Registration & Login Builder](https://wordpress.org/plugins/user-registration/) * [Frequently Asked Questions](https://wordpress.org/plugins/user-registration/#faq) * [Support Threads](https://wordpress.org/support/plugin/user-registration/) * [Active Topics](https://wordpress.org/support/plugin/user-registration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/user-registration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/user-registration/reviews/) ## Tags * [reCAPTCHA](https://wordpress.org/support/topic-tag/recaptcha/) * 11 replies * 3 participants * Last reply from: [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/recaptcha-doesnt-work-12/#post-13221837) * Status: resolved