Support » Plugin: Constant Contact Forms » reCAPTCHA disappeared

  • Resolved pws4a

    (@pws4a)


    Last night, I added a v2 reCAPTCHA to our sign up form through the plugin’s settings. After adding the security keys, I was able to verify that the reCAPTCHA displayed on our website and worked during a test submission.

    However, today the reCAPTCHA has disappeared from the website and sign ups are going through with no security.

    I have tried the following:

    • Create new reCAPTCHA key
    • Disconnect & reconnect plugin
    • Delete existing form & recreate
    • Remove plugin and re-add
    • I haven’t added any new plugins since yesterday, nor have I updated any. Checking out the elements on the page and they’re displaying classes with “no-recaptcha” in the title.

      Any thoughts on how else I can get this back to its working condition?

      Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Can you provide a link to the website and page where the form can be found?

    It’s really odd that it just suddenly disappeared without any settings/content changes or updates to anything.

    We output the parts that bring in the reCAPTCHA code based on the keys and API version being set with a value, so deleting/recreating forms and Constant Contact account reconnecting won’t have any effect.

    Hopefully we can find a solution for you regardless, with a bit more information.

    Thread Starter pws4a

    (@pws4a)

    Thanks for reaching out. The page can be found here: https://dchoos.org/ (The signup form is on the right sidebar)

    Thank you for taking a look.

    Plugin Author Constant Contact

    (@constantcontact)

    Just a couple things to double check.

    1. Do you have both fields for the reCAPTCHA key pair filled in properly?
    2. Have you perhaps disabled the reCAPTCHA for this form at the form editor level? We added the ability to toggle per-form without removing settings completely.

    Thread Starter pws4a

    (@pws4a)

      Both fields for the reCAPTCHA are confirmed correct.
      What is the field called on the form editor level? I’m looking at the form editor now, but I’m not seeing anything specific to reCAPTCHA.

    Thank you!

    Plugin Author Constant Contact

    (@constantcontact)

    It’d be a checkbox toggle in the middle column, labeled “Disable Google reCAPTCHA for this form?” right below the “No page refresh”. It’ll have an accompanying note about it only working for reCAPTCHA version 2 which is what I believe we’re still working with.

    Thread Starter pws4a

    (@pws4a)

    Thanks for the reply. When I view the form editor, I don’t see any field with Google or reCAPTCHA in it. The boxes are:

    Form Description
    Constant Contact List
    Form Options
    Form Fields
    Page Links To
    (Then design settings on the right sidebar)

    Within those boxes, I don’t see anything connecting to reCAPTCHA.

    I’m currently using version 1.8.0 of the plugin.

    Thanks

    • This reply was modified 4 years ago by pws4a.
    Plugin Author Constant Contact

    (@constantcontact)

    It’ll be in the form options section. Also make sure you have your keys filled in in your settings area. Will be in the “Spam Control” tab. We hide the field if no reCAPTCHA is saved, to avoid excess UI clutter.

    https://cloudup.com/ceaNvX3ygmY

    Hope this helps track things down a bit more.

    Thread Starter pws4a

    (@pws4a)

    Thanks for the description!

    Here’s what I’m seeing (after re-verifying that the reCAPTCHA keys are in and correct)

    Form Options
    Setting Spam Control (Both keys display)

    When I updated the keys to look for discrepancies, I get a note saying there was nothing to update. (I assume because nothing changed with the keys

    Plugin Author Constant Contact

    (@constantcontact)

    Let’s have you copy out the keys to a safe temporary spot, save the settings, and then immediately paste them back in and re-save. See if this helps kick anything back into gear like expected, because you should be seeing the field from what I can see.

    Thread Starter pws4a

    (@pws4a)

    Removed the key, saved, and re-added but still no new form editor option appearing or anything displaying on the front-end.

    Thanks!

    Plugin Author Constant Contact

    (@constantcontact)

    Can you reach out to apisupport@constantcontact.com and cc support@pluginize.com for some away-from-forum support? This is starting to bug me 😀

    Please provide this url in your reach out as well, so we know what it’s related to. https://wordpress.org/support/topic/recaptcha-disappeared-2/

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
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