Recaptcha active and setup and not show in loginform. and i cann’t login

  • Resolved Abdullah Al Mahi

    (@amahi)


    2 years, 4 months ago

    Recaptcha active and setup and not show in loginform. and i cann’t login my wpsite. i have no access my wp site code or admin section..
    how can I solve this. please support me.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Back to Front

    (@traverser11)

    2 years, 4 months ago

    Hi, ideally you can get into your site via FTP, or you your hosts control panel, disable the plugin there, and see if that works?

    If you really can’t do that,
    I would try to
    > Go to login page
    > Open the inspector tool
    > Go to the network tab
    > Refresh page
    > search for “recaptcha”

    If nothing shows up, its not showing the symbol because recaptcha isn’t loading, and the problem is something else.
    If it is loading recaptcha, make sure your browser doesn’t look anything like a robot, disable VPN, maybe log in to a google account, etc.

    Plugin Author robertabela

    (@robert681)

    2 years, 4 months ago

    Hello @amahi

    Thank you for trying our plugin.

    I am sorry to read about your issue. Did you manage to log in to your website? If not, please rename the plugin folder via FTP or your web host’s CPanel. Then please send us an email at support@wpwhitesecurity.com so we can assist you with the setup.

    Looking forward to hearing from you.

Viewing 2 replies - 1 through 2 (of 2 total)
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