Title: ReCaptcha Last modified: September 30, 2021 --- # ReCaptcha * Resolved [tphamdev12](https://wordpress.org/support/users/tphamdev12/) * (@tphamdev12) * [4 years, 7 months ago](https://wordpress.org/support/topic/recaptcha-174/) * My customers tried logging our site and it wouldn’t let them say that I failed reCAPTCHA, but there was no field for them to fill out. How can I fix it with the ReCaptcha on our form? The registration form does not show up in the box for us to click “I want to receive updates about products and promotions? * I think all Recaptcha box has problems. But everything works fine yesterday - This topic was modified 4 years, 7 months ago by [tphamdev12](https://wordpress.org/support/users/tphamdev12/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frecaptcha-174%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 7 months ago](https://wordpress.org/support/topic/recaptcha-174/#post-14925409) * Hello, * Are you using a reCAPTCHA plugin? Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [tphamdev12](https://wordpress.org/support/users/tphamdev12/) * (@tphamdev12) * [4 years, 7 months ago](https://wordpress.org/support/topic/recaptcha-174/#post-14925415) * Here is the system report: * ``` ### WordPress Environment ### WordPress address (URL): http://www.boironusa.com Site address (URL): http://www.boironusa.com WC Version: 5.7.1 REST API Version: ✔ 5.7.1 WC Blocks Version: ✔ 5.7.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.6.5 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 528 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 5 GB PHP Time Limit: 5000 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.7.29-log Max Upload Size: 5 GB Default Timezone 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0.02MB + Engine InnoDB __wp_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB __wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_yoast_indexable: Data: 29.56MB + Index: 25.61MB + Engine InnoDB __wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.08MB + Engine InnoDB __wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB __wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB __wp_yoast_seo_links: Data: 0.44MB + Index: 0.41MB + Engine InnoDB __wp_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 126 acf-field-group: 39 attachment: 4262 audio: 37 aw_workflow: 1 cookielawinfo: 6 custom_css: 1 customize_changeset: 3 elementor_library: 1 faq: 21 follow_up_email: 5 is_search_form: 1 job_listing: 15 nav_menu_item: 73 oembed_cache: 102 omapi: 27 page: 125 post: 523 product: 202 product_variation: 1009 revision: 3429 shop_coupon: 193 shop_order: 41796 shop_order_refund: 298 wc_order_status: 10 wpcf7_contact_form: 6 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (42) ### Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.6.1 Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 2.7.3 Advanced Woocommerce Product Gallery Slider: by UnikInfotech – 1.0.0 Akismet Anti-Spam: by Automattic – 4.1.12 All in One SEO Pro: by All in One SEO Team – 4.1.4.4 AutomateWoo: by WooCommerce – 5.4.2 GDPR Cookie Consent: by WebToffee – 2.0.6 Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1 Pixel Cat Lite: by Fatcat Apps – 2.5.7 Flo Forms: by Flothemes – 1.0.40 Header and Footer Scripts: by Digital Liberation – 2.2.1 HTML Page Sitemap: by – 1.3.3 Insert Headers and Footers: by WPBeginner – 1.6.0 Integration for BazaarVoice: by Miriam Goldman – 1.0.2 Jetpack: by Automattic – 10.1 OptinMonster: by OptinMonster Team – 2.6.4 Order / Coupon / Subscription Export Import Plugin for WooCommerce: by WebToffee – 2.4.9 Plugin Detective - Troubleshooting: by N Squared – 1.1.9 Product/Review CSV Import Export: by WebToffee – 3.8.3 Really Simple SSL pro: by Really Simple Plugins – 5.1.0 Really Simple SSL: by Really Simple Plugins – 5.1.1 reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.23 Redirection: by John Godley – 5.1.3 ShareThis Share Buttons: by ShareThis – 1.5.4 String Locator: by Clorith – 2.4.2 Unbounce Landing Pages: by Unbounce – 1.0.47 Unconfirmed: by Boone B Gorges – 1.3.5 W3 Total Cache: by BoldGrid – 2.1.8 Payment Plugins Braintree For WooCommerce: by Payment Plugins support@paymentplugins.com – 3.2.28 WooCommerce AvaTax: by SkyVerge – 1.13.2 WooCommerce Checkout Field Editor: by WooCommerce – 1.7.0 Follow-Up Emails: by WooCommerce – 4.9.16 WooCommerce Order Status Manager: by SkyVerge – 1.13.2 WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.2.1 WooCommerce Product Search: by itthinx – 4.0.1 WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.18.0 WooCommerce Shipment Tracking: by WooCommerce – 1.6.29 WooCommerce - ShipStation Integration: by WooCommerce – 4.1.46 WooCommerce: by Automattic – 5.7.1 WP Job Manager: by Automattic – 1.35.2 Mail logging - WP Mail Catcher: by James Ward – 1.5.4 WP Mail SMTP: by WPForms – 3.1.0 ### Inactive Plugins (5) ### MetaSlider: by MetaSlider – 3.23.0 Product Gallery Slider for WooCommerce: by codeixer – 2.1.3 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3 WooCommerce Pixel Manager: by woopt – 1.11.6 WP Rollback: by Impress.org – 1.7.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### Advanced Custom Fields PRO: by – Health Check Troubleshooting Mode: by – 1.7.2 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #114 - /shop/ Cart: #115 - /cart/ Checkout: #116 - /checkout/ My account: #117 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: boiron Version: 1.0.0 Author URL: https://www.bluefountainmedia.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: boiron/woocommerce/archive-product.php boiron/woocommerce/auth/footer.php boiron/woocommerce/auth/form-grant-access.php boiron/woocommerce/auth/form-login.php boiron/woocommerce/auth/header.php boiron/woocommerce/cart/cart-empty.php boiron/woocommerce/cart/cart-item-data.php boiron/woocommerce/cart/cart-shipping.php boiron/woocommerce/cart/cart-totals.php boiron/woocommerce/cart/cart.php boiron/woocommerce/cart/cross-sells.php boiron/woocommerce/cart/mini-cart.php boiron/woocommerce/cart/proceed-to-checkout-button.php boiron/woocommerce/cart/shipping-calculator.php boiron/woocommerce/checkout/cart-errors.php boiron/woocommerce/checkout/form-billing.php boiron/woocommerce/checkout/form-checkout.php boiron/woocommerce/checkout/form-coupon.php boiron/woocommerce/checkout/form-login.php boiron/woocommerce/checkout/form-pay.php boiron/woocommerce/checkout/form-shipping.php boiron/woocommerce/checkout/order-receipt.php boiron/woocommerce/checkout/payment-method.php boiron/woocommerce/checkout/payment.php boiron/woocommerce/checkout/review-order.php boiron/woocommerce/checkout/terms.php boiron/woocommerce/checkout/thankyou.php boiron/woocommerce/content-product.php boiron/woocommerce/content-single-product.php boiron/woocommerce/content-widget-price-filter.php boiron/woocommerce/content-widget-product.php boiron/woocommerce/content-widget-reviews.php boiron/woocommerce/emails/admin-cancelled-order.php boiron/woocommerce/emails/admin-failed-order.php boiron/woocommerce/emails/admin-new-order.php boiron/woocommerce/emails/customer-completed-order.php boiron/woocommerce/emails/customer-invoice.php boiron/woocommerce/emails/customer-new-account.php boiron/woocommerce/emails/customer-note.php boiron/woocommerce/emails/customer-on-hold-order.php boiron/woocommerce/emails/customer-processing-order.php boiron/woocommerce/emails/customer-refunded-order.php boiron/woocommerce/emails/customer-reset-password.php boiron/woocommerce/emails/email-addresses.php boiron/woocommerce/emails/email-customer-details.php boiron/woocommerce/emails/email-downloads.php boiron/woocommerce/emails/email-footer.php boiron/woocommerce/emails/email-header.php boiron/woocommerce/emails/email-order-details.php boiron/woocommerce/emails/email-order-items.php boiron/woocommerce/emails/email-styles.php boiron/woocommerce/emails/plain/admin-cancelled-order.php boiron/woocommerce/emails/plain/admin-failed-order.php boiron/woocommerce/emails/plain/admin-new-order.php boiron/woocommerce/emails/plain/customer-completed-order.php boiron/woocommerce/emails/plain/customer-invoice.php boiron/woocommerce/emails/plain/customer-new-account.php boiron/woocommerce/emails/plain/customer-note.php boiron/woocommerce/emails/plain/customer-on-hold-order.php boiron/woocommerce/emails/plain/customer-processing-order.php boiron/woocommerce/emails/plain/customer-refunded-order.php boiron/woocommerce/emails/plain/customer-reset-password.php boiron/woocommerce/emails/plain/email-addresses.php boiron/woocommerce/emails/plain/email-customer-details.php boiron/woocommerce/emails/plain/email-downloads.php boiron/woocommerce/emails/plain/email-order-details.php boiron/woocommerce/emails/plain/email-order-items.php boiron/woocommerce/global/breadcrumb.php boiron/woocommerce/global/form-login.php boiron/woocommerce/global/quantity-input.php boiron/woocommerce/global/sidebar.php boiron/woocommerce/global/wrapper-end.php boiron/woocommerce/global/wrapper-start.php boiron/woocommerce/loop/add-to-cart.php boiron/woocommerce/loop/loop-end.php boiron/woocommerce/loop/loop-start.php boiron/woocommerce/loop/no-products-found.php boiron/woocommerce/loop/orderby.php boiron/woocommerce/loop/pagination.php boiron/woocommerce/loop/price.php boiron/woocommerce/loop/rating.php boiron/woocommerce/loop/result-count.php boiron/woocommerce/loop/sale-flash.php boiron/woocommerce/myaccount/dashboard.php boiron/woocommerce/myaccount/downloads.php boiron/woocommerce/myaccount/form-add-payment-method.php boiron/woocommerce/myaccount/form-edit-account.php boiron/woocommerce/myaccount/form-edit-address.php boiron/woocommerce/myaccount/form-login.php boiron/woocommerce/myaccount/form-lost-password.php boiron/woocommerce/myaccount/form-reset-password.php boiron/woocommerce/myaccount/lost-password-confirmation.php boiron/woocommerce/myaccount/my-account.php boiron/woocommerce/myaccount/my-address.php boiron/woocommerce/myaccount/my-downloads.php boiron/woocommerce/myaccount/my-orders.php boiron/woocommerce/myaccount/navigation.php boiron/woocommerce/myaccount/orders.php boiron/woocommerce/myaccount/payment-methods.php boiron/woocommerce/myaccount/view-order.php boiron/woocommerce/notices/error.php boiron/woocommerce/notices/notice.php boiron/woocommerce/notices/success.php boiron/woocommerce/order/form-tracking.php boiron/woocommerce/order/order-again.php boiron/woocommerce/order/order-details-customer.php boiron/woocommerce/order/order-details-item.php boiron/woocommerce/order/order-details.php boiron/woocommerce/order/order-downloads.php boiron/woocommerce/order/tracking.php boiron/woocommerce/product-searchform.php boiron/woocommerce/single-product/add-to-cart/external.php boiron/woocommerce/single-product/add-to-cart/grouped.php boiron/woocommerce/single-product/add-to-cart/simple.php boiron/woocommerce/single-product/add-to-cart/variable.php boiron/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php boiron/woocommerce/single-product/add-to-cart/variation.php boiron/woocommerce/single-product/meta.php boiron/woocommerce/single-product/photoswipe.php boiron/woocommerce/single-product/price.php boiron/woocommerce/single-product/product-attributes.php boiron/woocommerce/single-product/product-image.php boiron/woocommerce/single-product/product-thumbnails.php boiron/woocommerce/single-product/rating.php boiron/woocommerce/single-product/related.php boiron/woocommerce/single-product/review-meta.php boiron/woocommerce/single-product/review-rating.php boiron/woocommerce/single-product/review.php boiron/woocommerce/single-product/sale-flash.php boiron/woocommerce/single-product/share.php boiron/woocommerce/single-product/short-description.php boiron/woocommerce/single-product/stock.php boiron/woocommerce/single-product/tabs/additional-information.php boiron/woocommerce/single-product/tabs/description.php boiron/woocommerce/single-product/tabs/tabs.php boiron/woocommerce/single-product/title.php boiron/woocommerce/single-product/up-sells.php boiron/woocommerce/single-product-reviews.php boiron/woocommerce/single-product.php boiron/woocommerce/content-product_cat.php boiron/woocommerce/taxonomy-product_cat.php boiron/woocommerce/taxonomy-product_tag.php ### WooCommerce Google Product Feed feeds ### google: Google merchant centre product feed   Type: google   Category filter: -   Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": Enabled Expanded schema markup: - Debug key: 05ba1473-ccdf-4089-8815-fd515894ba1f ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Brand: Defaults to "Boiron". Manufacturer Part Number (MPN): Pre-populates from product sku. Product Type: Pre-populates from product_cat taxonomy. Google Product Category: Global Trade Item Number (GTIN): Pre-populates from product sku. Size: Pre-populates from pa_size taxonomy. Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". ### Action Scheduler ### Canceled: 1 Oldest: 2021-09-14 13:41:44 -0400 Newest: 2021-09-14 13:41:44 -0400 Complete: 21,992 Oldest: 2021-08-30 13:29:45 -0400 Newest: 2021-09-30 11:33:45 -0400 Failed: 4 Oldest: 2020-09-28 11:58:32 -0400 Newest: 2021-09-03 11:41:25 -0400 Pending: 6 Oldest: 2021-09-30 11:43:45 -0400 Newest: 2021-10-05 20:13:44 -0400 ### Status report information ### Generated at: 2021-09-30 11:37:01 -04:00 ``` * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 7 months ago](https://wordpress.org/support/topic/recaptcha-174/#post-14925546) * Hi [@tphamdev12](https://wordpress.org/support/users/tphamdev12/) * Thank you for sharing your system status. I see that you are currently using [reCaptcha for WooCommerce](https://woocommerce.com/products/recaptcha-for-woocommerce/). Since this is our premium extension, you have access to our support team at WooCommerce. com. Please contact us at  [WooCommerce.com > My Account > Support](https://woocommerce.com/my-dashboard/), and we’ll be happy to help there. * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 7 months ago](https://wordpress.org/support/topic/recaptcha-174/#post-14948607) * Hi [@tphamdev12](https://wordpress.org/support/users/tphamdev12/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘ReCaptcha’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 2 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/recaptcha-174/#post-14948607) * Status: resolved