Support » Plugin: WooCommerce » Recalculate Tax not working on order admin page

  • Resolved jackofallspades

    (@jackofallspades)


    I have a customer who wanted to add an item to his order. I went to his order, went to add item, and then add product. Entered the product and hit add. It appeared although it did not have tax. It doesn’t matter what item I put here, no tax ever comes up. Then I go to add item, add tax, and because tax was already in there for the other items in the old order, it says I cannot add the same tax twice. Then it proceeds to DELETE the tax that was already charged to the customer. There is nothing I can do at this point – I can’t get the tax back no matter what I have tried, and I cannot get this new product to add the tax.

    On all order put through the system on the website, tax is always calculated correctly, it is just on the order admin page that it messes up.

    Please help! I need to know how to edit orders with the right tax showing after it is marked completed!

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Support EtienneP

    (@etiennep)

    Hi @jackofallspades

    You should not need to add the tax separately after you have added the product. When you press the Recalculate button, it will add the appropriate tax to that product and calculate a new total;

    Edit-order
    Link to image: https://cld.wthms.co/d1P5K9

    In the video above, I first set the order to On Hold, then added the product to the order. Once I have done that, I clicked on Recalculate and it added the tax as expected.

    If this is not the behavior you are seeing, it might be a conflict with a plugin or your theme and I would suggest you test for that – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    As a side note, here is a good guide on how to edit orders – https://nicola.blog/2018/06/01/edit-orders-in-woocommerce/

    When I put them on hold, follow the procedure you put out above, all it does is delete the tax on the existing items that used to have tax, and it will not add the tax on the new item i just added. I can give you access to my site so that you can troubleshoot what I just described.

    I also have a snippet that allows me to edit orders if if they are completed:

    add_filter( ‘wc_order_is_editable’, ‘wc_make_processing_orders_editable’, 10, 2 );
    function wc_make_processing_orders_editable( $is_editable, $order ) {
    if ( $order->get_status() == ‘processing’ ) {
    $is_editable = true;
    }
    if ( $order->get_status() == ‘processing’ || $order->get_status() == ‘completed’ ) {
    $is_editable = true;
    }
    return $is_editable;
    }

    And after deactivating this snippet, the problem persisted. I thought I would let you know this in case you were to ask me to do it.

    I tried a different theme but it still persisted. I deleted all plugins except woocommerce and it still persisted.

    Plugin Support EtienneP

    (@etiennep)

    @jackofallspades, just to confirm, you are still seeing the same behavior with just WooCommerce and a theme like Storefront active and nothing else?

    Yes that is right.

    Plugin Support EtienneP

    (@etiennep)

    @jackofallspades apologies for only getting back to you now.

    Let’s try to narrow this down…

    How are your tax rates set up? Send me a couple of screenshots of that and I will set up mine the same to see if I am able to replicate it then.

    Also, does this only happen on orders that are completed, or does it also happen on Processing orders?

    Plugin Support EtienneP

    (@etiennep)

    Forgot to add, you can use https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Can I give you access to my site so you can see? That way there will be less back and forth here..

    https://snag.gy/JN80ov.jpg
    https://snag.gy/5HVPFz.jpg
    https://snag.gy/He0127.jpg – all products are set up like this

    This happens on all orders no matter what status they are.

    I just made a fake order:
    https://snag.gy/qi9auE.jpg

    Added chairs to the order:
    https://snag.gy/PqA6LF.jpg

    Tried to add tax:
    https://snag.gy/Dr2dKV.jpg

    Gives me an error message saying:
    You cannot add the same tax rate twice!

    I clicked on edit for Horse Race Wheel, and tried to add on “chips to bet with:
    https://snag.gy/4FoQwJ.jpg

    All Tax has disappeared:
    https://snag.gy/oWTDVz.jpg

    When I try to add tax, nothing happens.

    Plugin Support EtienneP

    (@etiennep)

    @jackofallspades I won’t be able to login to your site to have a look, but could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    It would be preferable to see the System Status Report whit only the WooCommerce plugin and the Storefront theme active.

    Ok, here it is:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://jackofallspades.ca
    Site address (URL): https://jackofallspades.ca
    WC Version: 3.6.4
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    WP Cron: ✔
    Language: en_CA
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.29 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
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    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
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    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    wpstg0_redirection_404: Data: 0.02MB + Index: 0.06MB
    wpstg0_redirection_groups: Data: 0.02MB + Index: 0.03MB
    wpstg0_redirection_items: Data: 0.02MB + Index: 0.09MB
    wpstg0_redirection_logs: Data: 0.02MB + Index: 0.08MB
    wpstg0_rnoc_abandoned_cart_history: Data: 0.00MB + Index: 0.00MB
    wpstg0_rnoc_email_sent_history: Data: 0.00MB + Index: 0.00MB
    wpstg0_rnoc_guest_abandoned_cart_history: Data: 0.00MB + Index: 0.00MB
    wpstg0_sfa_abandoned_carts: Data: 0.00MB + Index: 0.00MB
    wpstg0_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wpstg0_snippets: Data: 0.02MB + Index: 0.00MB
    wpstg0_swift_performance_image_optimizer: Data: 1.51MB + Index: 0.79MB
    wpstg0_swift_performance_warmup: Data: 0.00MB + Index: 0.00MB
    wpstg0_termmeta: Data: 0.06MB + Index: 0.04MB
    wpstg0_terms: Data: 0.03MB + Index: 0.05MB
    wpstg0_term_relationships: Data: 0.07MB + Index: 0.14MB
    wpstg0_term_taxonomy: Data: 0.08MB + Index: 0.04MB
    wpstg0_tinvwl_analytics: Data: 0.00MB + Index: 0.00MB
    wpstg0_tinvwl_items: Data: 0.01MB + Index: 0.00MB
    wpstg0_tinvwl_lists: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Catalogues: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Catalogue_Items: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Categories: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Custom_Fields: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Fields_Meta: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Items: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Item_Images: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_SubCategories: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Tagged_Items: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Tags: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Tag_Groups: Data: 0.00MB + Index: 0.00MB
    wpstg0_UPCP_Videos: Data: 0.00MB + Index: 0.00MB
    wpstg0_usermeta: Data: 1.37MB + Index: 0.03MB
    wpstg0_users: Data: 0.00MB + Index: 0.01MB
    wpstg0_wcfm_daily_analysis: Data: 0.00MB + Index: 0.00MB
    wpstg0_wcfm_detailed_analysis: Data: 0.00MB + Index: 0.00MB
    wpstg0_wcfm_enquiries: Data: 0.00MB + Index: 0.00MB
    wpstg0_wcfm_messages: Data: 0.00MB + Index: 0.00MB
    wpstg0_wcfm_messages_modifier: Data: 0.00MB + Index: 0.00MB
    wpstg0_wcfm_messages_stat: Data: 0.00MB + Index: 0.00MB
    wpstg0_wcj_track_users: Data: 0.08MB + Index: 0.00MB
    wpstg0_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB
    wpstg0_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wpstg0_wc_product_meta_lookup: Data: 0.13MB + Index: 0.33MB
    wpstg0_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wpstg0_woocommerce_bolt_checkout_sessions: Data: 18.78MB + Index: 0.01MB
    wpstg0_woocommerce_bundled_itemmeta: Data: 1.30MB + Index: 0.91MB
    wpstg0_woocommerce_bundled_items: Data: 0.04MB + Index: 0.06MB
    wpstg0_woocommerce_downloadable_product_permissions: Data: 0.01MB + Index: 0.02MB
    wpstg0_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wpstg0_woocommerce_order_itemmeta: Data: 5.28MB + Index: 1.31MB
    wpstg0_woocommerce_order_items: Data: 0.11MB + Index: 0.06MB
    wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wpstg0_woocommerce_sessions: Data: 0.64MB + Index: 0.00MB
    wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wpstg0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
    wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wpstg0_wpml_mails: Data: 3.09MB + Index: 0.00MB
    wpstg0_yoast_seo_links: Data: 0.25MB + Index: 0.04MB
    wpstg0_yoast_seo_meta: Data: 0.22MB + Index: 0.22MB
    wpstg0_ywrr_email_blocklist: Data: 0.00MB + Index: 0.00MB
    wpstg0_ywrr_email_schedule: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    anb: 1
    attachment: 782
    bkap_booking: 2081
    bkap_resource: 1
    br_notice: 4
    custom_css: 3
    custom-css-js: 7
    elementor_library: 1
    envira: 4
    inspire_invoice: 4
    intergeo: 1
    inventory: 3
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    ml-slide: 1
    ml-slider: 1
    mts_notification_bar: 1
    nav_menu_item: 196
    nf_sub: 2
    oembed_cache: 54
    page: 35
    post: 2
    product: 334
    product_variation: 424
    request_quote: 1
    revision: 36
    scheduled-action: 31
    shop_coupon: 19
    shop_order: 179
    tablepress_table: 16
    tabs_responsive: 1
    ufaq: 58
    urp_review: 40
    user_request: 1
    wc_conditional_fee: 1
    wcccf: 3
    woocustomemails: 9
    wpautoterms_page: 1
    wpcr3_review: 1
    xlwcty_thankyou: 1
    ywcm_message: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 3.6.4
    
    ### Inactive Plugins (49) ###
    
    Abandoned Cart Pro for WooCommerce: by Tyche Softwares – 8.0.0 – Not tested with the active version of WooCommerce
    Akismet Anti-Spam: by Automattic – 4.1.2
    All 404 Redirect  to Homepage: by Fakhri Alsadi – 1.16
    Booking & Appointment Plugin for WooCommerce: by Tyche Softwares – 4.14.0 – Not tested with the active version of WooCommerce
    Booster for WooCommerce: by Algoritmika Ltd – 4.3.1
    Cart Notices for WooCommerce: by BeRocket – 3.5.0.1
    Checkout Address Autocomplete for WooCommerce: by eCreations – 2.0.7 – Not tested with the active version of WooCommerce
    Code Snippets: by Shea Bunge – 2.13.3
    Cognito Forms: by Cognito Apps – 1.1.7
    Cookie Notice: by dFactory – 1.2.46
    Customer Reviews for WooCommerce: by ivole – 3.74
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.6.10
    
    Custom Related Products for WooCommerce: by Scott Nelle – 1.3 – Not tested with the active version of WooCommerce
    Deposits For WooCommerce: by Tyche Softwares – 2.0
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.6.0
    Google Reviews Widget: by RichPlugins <support@richplugins.com> – 1.7.5
    LiveChat: by LiveChat – 3.7.2
    MaxButtons: by Max Foundry – 7.10
    Max Mega Menu: by megamenu.com – 2.6
    Mobile Menu: by Takanakui – 2.7.4.2
    NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.9.5
    PDF Embedder: by Dan Lester – 4.0
    Pinterest Pin It Button On Image Hover And After Post & Page Content: by Weblizar – 2.7.0
    Redirection: by John Godley – 4.2.3
    Rental System Addon: by Tyche Softwares – 1.11 – Not tested with the active version of WooCommerce
    Rental System Addon - Customized: by Tyche Softwares – 1.0.0 – Not tested with the active version of WooCommerce
    Self-Hosted Google Fonts: by asadkn – 1.0.1
    SG Optimizer: by SiteGround – 5.1.2
    Simple Custom CSS and JS: by SilkyPress.com – 3.26
    Smush: by WPMU DEV – 3.2.0.1
    TI WooCommerce Wishlist Plugin: by TemplateInvaders – 1.12.3
    Ultimate FAQ: by Etoile Web Design – 1.8.23 – Not tested with the active version of WooCommerce
    Woo Align Buttons: by 320up – 3.6.1
    WooCommerce Cart Tab: by jameskoster – 1.1.2 – Not tested with the active version of WooCommerce
    WooCommerce Composite Products: by SomewhereWarm – 4.0.6
    WooCommerce Email Test: by RaiserWeb – 1.2 – Not tested with the active version of WooCommerce
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.0
    WooCommerce Multi-Step Checkout: by SilkyPress – 2.0
    WooCommerce Product Archive Customiser: by jameskoster – 1.0.5 – Not tested with the active version of WooCommerce
    WooCommerce Product Bundles: by SomewhereWarm – 5.10.2
    WooCommerce Stacked Product Layout: by SomewhereWarm – 1.2.1 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.16
    WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 1.7.1 – Not tested with the active version of WooCommerce
    Woo Custom Emails Per Product: by Alex Mustin – 2.2.2 – Not tested with the active version of WooCommerce
    WooReer (formerly WooCommerce Shipping Distance Matrix): by Sofyan Sitorus – 2.0.7 – Not tested with the active version of WooCommerce
    WP Mail Logging: by Christian Zöller – 1.9.1
    WP Mail SMTP: by WPForms – 1.4.2
    WP Rocket: by WP Media – 3.3.3.1
    Yoast SEO: by Team Yoast – 11.3 – Not tested with the active version of WooCommerce
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    composite (composite)
    external (external)
    grouped (grouped)
    redq_rental (redq_rental)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #6338 - /rentals/
    Cart: #550 - /cart/
    Checkout: #551 - /checkout/
    My account: #552 - /my-account/
    Terms and conditions: #413 - /our-approach/rental-agreement/
    
    ### Theme ###
    
    Name: Storefront Child
    Version: 1.0.0
    Author URL: https://jackofallspadesrentals.com
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.5.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: storefront-child/woocommerce/emails/admin-new-order.php version - is out of date. The core version is 3.5.0
    storefront-child/woocommerce/emails/customer-completed-order.php version - is out of date. The core version is 3.5.0
    storefront-child/woocommerce/emails/customer-invoice.php version - is out of date. The core version is 3.5.0
    storefront-child/woocommerce/emails/customer-on-hold-order.php version - is out of date. The core version is 3.5.0
    storefront-child/woocommerce/emails/customer-processing-order.php version - is out of date. The core version is 3.5.4
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 29
    Oldest: 2019-05-02 08:36:39 -0400
    Newest: 2019-05-30 08:43:36 -0400
    
    Pending: 1
    Oldest: 2019-06-06 08:43:37 -0400
    Newest: 2019-06-06 08:43:37 -0400
    
    Canceled: 1
    Oldest: 2019-05-28 13:43:30 -0400
    Newest: 2019-05-28 13:43:30 -0400
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    I also Have the same problem that Jackofallspades is having.

    *Following for solution*

    Hi there – I posted this issue 4 weeks ago!!! Need a solution asap please!!!

    @jackofallspades can you send a picture of your standard tax? I’ve contacted Woocommerce and they gave me the solution – that all options need to be asterisks but the percentage.

    I am afraid I have no idea what you are asking, and I am afraid that it is going to take 5 weeks to get your reply!

    I don’t know what you mean by picture of my standard tax.

    And I dont know what you mean by all options need to be asterisks but the percentage.

    Please rephrase.

    Above I have already given you a lot of images, so I am not sure what else you need.

    Under WooCommerce->Settings->Tax->Standard Rates

    All are asterisks except Rate % -> See photo https://d.pr/free/i/KcmsI3

    Ok – here you go: https://snag.gy/fV4CQu.jpg

Viewing 15 replies - 1 through 15 (of 22 total)
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