Support » Plugin: WooCommerce » Reasons for unknown stock increase

  • Resolved rjalexander

    (@rjalexander)


    Dear friends happy holidays!

    My wife’s woocommerce website caters to her physical shop too and therefore she’s selling both online and on premise.

    She’s complaining that from times to times she gets orders for goods which she has manually set the quantity to 0, but then for some reason she does not understand, this quantity is increased automagically and therefore she gets an order for an item she does not have in stock and needs to manually cancel it.

    We did understand that when she cancels the the wrong order the quantity in stock is increased but she says this does not explain the “mistery” 😉

    Do you have clues on what else could be happening?

    Could people place items in their cart and not finalize buying and that after some time those withheld quantities go back in stock?

    Is there a way to manually query the database for the cart order history of a given item?

    Thank you very much.

    The page I need help with: [log in to see the link]

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  • Plugin Support Fernando

    (@fhaps)

    Automattic Happiness Engineer

    Hi there,

    Could people place items in their cart and not finalize buying and that after some time those withheld quantities go back in stock?

    There is a setting under WooCommerce > Settings > Products > Inventory called Hold Stock – which controls this exactly. That setting lets you determine for how long is stock held for unfinished orders. You can control the number of minutes this stock is held, or you can also disable it completely by leaving that setting empty.

    If you believe this might be what’s happening, I’d check what is currently configured there.

    If this is not it, it’s also possible that you are looking at a plugin conflict. Plugins used on the site might be causing this erratic behavior. A way to test for conflicts would be to create a copy of your site, as a staging environment, and disable all plugins except for WooCommerce on that site – you’d have to monitor it to see if the issue is reproduced under that scenario. If it’s not, then you are most likely dealing with a conflict from one of those plugins.

    Hopefully this helps!

    • This reply was modified 7 months, 1 week ago by  Fernando.
    Plugin Support Fernando

    (@fhaps)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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