Title: Really unprofessional
Last modified: September 3, 2016

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# Really unprofessional

 *  [cvladan](https://wordpress.org/support/users/cvladan/)
 * (@cvladan)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/really-unprofessional/)
 * First of all, our site got hacked because of this plugin.
    They did not have 
   any update notification in place on their Premium plugin!
 * The second thing is they really don’t care for their customers.
 * I explained my problem and almost full solution to that problem,
    in details,
   and they just answered: sorry, we are not compatible with HHVM.
 * Whoever is serious about WordPress, probably is running WP on HHVM,
    and this
   plugin is not for serious use.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Soflyy](https://wordpress.org/support/users/soflyy/)
 * (@soflyy)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/really-unprofessional/#post-7969351)
 * **Security vulnerability:
 * Sorry you got hacked.
 * We e-mailed you (and every other customer) in February about the security vulnerability,
   and told you to upgrade to the latest version of WP All Import immediately.
 * We did this before the vulnerability was ever made public and exploited.
 * Apparently, you ignored us.
 * Then, because we really didn’t want anyone to get hacked because of our mistake,
   we e-mailed them all again saying “Hey… if you haven’t upgraded yet, you better,
   otherwise you might get hacked!”
 * Apparently, you still ignored us.
 * Then you got hacked.
 * **HHVM:**
 * We’ve had maybe 3 customers request support for HHVM in the four years WP All
   Import has been around. So we’re not going to spend our time on that. Sorry.
 *  Thread Starter [cvladan](https://wordpress.org/support/users/cvladan/)
 * (@cvladan)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/really-unprofessional/#post-7969353)
 * 1.
    Apparently, people invented **automatic update notifications** just for that
   purpose. Only you are still on “emailing users” (sorry, twice email-ing! )
 * This is the same reason why you included update notification in latest releases–
   apparently because it is not needed (I’m sarcastic)
 * We got hacked because we thought that every serious plugin
    developer has some
   update notification in place. But we were wrong.
 * 2.
    And yes – you obviously don’t care about HHVM users. Of course, you will 
   tell another story in a couple of months, but these statements will be written
   here forever.
 * So, just continue to ignore HHVM forever.
 * And finally, I don’t see why you think that my review
    is not deserved?
 *  Thread Starter [cvladan](https://wordpress.org/support/users/cvladan/)
 * (@cvladan)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/really-unprofessional/#post-7969372)
 * Quote from 11 months ago:
 * > We’ve had maybe 3 customers request support for HHVM in the four years WP All
   > Import has been around. So we’re not going to spend our time on that. Sorry.
 * My answer:
 * > Of course, you will tell another story in a couple of months,
   >  but these statements
   > will be written here forever.
 * Update 4.3.0 (Pro):
 * > disable XMLReader stream filter for HHVM
 * I knew what THEY will do better than their support guy?
    It is a real shame 🙁

Viewing 3 replies - 1 through 3 (of 3 total)

 The topic ‘Really unprofessional’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [cvladan](https://wordpress.org/support/users/cvladan/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/really-unprofessional/#post-7969372)