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Really nothing but a bunch of FALSE ADVERTISING (2 posts)

  1. SethO
    Member
    Posted 1 year ago #

    I have had nothing but a horrible experience with WPMU. They make their site look so amazing and promise all of this great support and working plugins, but nothing could be further from the truth.

    I installed the premium version of Membership and it was so buggy, the negative rules didn't work as stated in the documentation and it takes a great amount of customizing if you want it to work with other plugins that they offer on their site.

    They over promise on their support as well. I have about 3 issues right now that are over a week old that their "support" people have just ignored. It is really outrageous how they market their support and products. I wish the WP community would really call them out more on their shady advertising and customer support.

    Nothing but over promises. I am very much considering asking for a refund, but it looks like from other experiences, they don't make it easy.

    I would seriously suggest people do a search for "WPMU dev reviews" before deciding to purchase one of their plugins or signing up for a membership. You WILL NOT get what they advertise.

  2. David
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hi @SethO,

    Thanks for your feedback here and sorry we didn't catch this sooner. I realize it's quite a bit late now, but if you'll get in touch with us, we'll gladly look into this matter and see how we might be able to turn things around for you.

    Is that something you'd be interested in?

    You can contact us here: http://premium.wpmudev.org/contact/

    If you'll kindly reference this topic in the message that'll help us to know what's it's regarding.

    We'd really love to talk about this and see what we can do to turn things around. :)

    Thanks!
    David

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