Really not good

  • vicoales

    (@vicoales)


    2 months, 1 week ago

    Started to use this plugin a month ago, because it is easier to have all the payment on one place, but this plugin is just terrible. Not only after updates, but also during the use i get disconnected from my Revolut account. So i never know when my payments are working.

    This is the error under each defined payment. And then i need to reconfigure it. But i never know when is not working.

    To receive payments using Revolut gateway for Woocomerce, please configure your API key.

    We as a business really like Revolut, but this plugin cost us quite a lot. The orders just didn’t come in. So my experience: use something else.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support businessrevolutsupport_matas

    (@revomatas)

    2 months, 1 week ago

    Hello @vicoales ,

    We’re sorry to hear about the frustrating experience you’ve had with our plugin and the problems you’ve faced with disconnections. We take this feedback seriously.

    To help us investigate and hopefully resolve these recurring connection problems for you, please reach out directly to our customer support staff. As the investigation may require you to share some details that shouldn’t be shared on public forums.

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App
    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    Kind regards,
    Matas from Revolut

    Thread Starter vicoales

    (@vicoales)

    2 months ago

    Hello,

    I can put some effort in this and see if your team can find out what is going on. But I can’t find Chat options under help. It used to be, because i have some history of chats, but now i can’t find that option.

    Plugin Support businessrevolutsupport_matas

    (@revomatas)

    2 months ago

    Hi @vicoales ,

    In the help section, please see if you can go to any relevant section to the issues you are having. Within any of the articles, there should be a button named “Chat with us” allowing you to contact support.

    Kind regards,
    Matas from Revolut

Viewing 3 replies - 1 through 3 (of 3 total)

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