Support » Plugin: UsersWP - User Profile & Registration » Really Bad Support.

  • Asked a really simple request on how to filter categories on the save to favorites page and this was their response.

    “That will require your own customization because it is outside of what we can help with in support.”

Viewing 1 replies (of 1 total)
  • Plugin Author Stiofan

    (@stiofansisland)

    Scott,

    Our support staff are there to assist with how the plugin works, they are not there to provide specific customizations to your site.

    Our support staff did offer a solution that is within the capabilities of the plugin but this did not meet YOUR site needs so as per our T&Cs you then received the correct response.

    Unfortunately, this has become a recurring theme… No matter how “really simple” you believe something is, if our system does not do it, then it is deemed customization. Trying to berate our staff into adding it for you and then calling it bad support is not something we want to deal with or have to deal with.

    I hope you find a solution that works for you as we will no longer be providing any support to you.

    Regards,

    Stiofan O’Connor

Viewing 1 replies (of 1 total)
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