Support » Fixing WordPress » READ THIS FIRST WordPress 5.2 Master List

  • Moderator Marius L. J.

    (@clorith)


    [ First steps | Not a bug | Reported bugs | Plugin issues | Theme issues ]

    Hooray! WordPress 5.2 “Jaco” is here! But OMGWTFBBQ!? Everything is now broken?

    Don’t Panic!

    Before you go any further, make sure you’ve updated your plugins and themes to the latest versions, clear your browser’s cache and cookies and re-log into your WordPress dashboard.

    The New Editor can be disabled!

    If you’re in a pinch and need the editor rolled back ASAP, please install the classic editor – https://wordpress.org/plugins/classic-editor/ – which will restore the old editor.

    Still having problems? Okay, read on!

    This thread contains the known issues with plugins and themes found in the latest release. Please read this WHOLE topic and come back and check again later, as it will be updated.

    Remember to be calm, be patient, and be respectful. Volunteers are out here to try and help you, but we need your help too. All of the normal forum rules still apply. Remember, you are just as important as everyone else.

    If your post doesn’t show up right away, please be patient. With the higher than normal post volume, more posts get flagged as spam by our auto-spam tool. We’re working hard to keep the queue clear, but making multiple posts slows us down, as we have to go back and check if you already posted. Post once.

    • Do use proper capitalization in post titles and body. Punctuate your sentence properly and humanely, it helps us read.
    • Do use descriptive subject lines. “All permalinks broken since 5.0” is much better than “Augh! Help ASAP! This version is terrible!”
    • Do describe the problem clearly. Explain what you’re seeing, include error messages and link to screenshots if needed. Linking to your site, if the problem is on the front-end, also helps.
    • Do be patient. We know it sucks to be down, but posting multiple times doesn’t get you help any faster.
    • Do make your own topic unless you are using the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme and configurations as the original poster. You may find it weird, but it will be easier for us to help you specifically if you have your own topic.
    • Do mark your topic as resolved when it’s fixed so we know not to come looking there anymore.
    • Do remember you’re not alone.

    Also keep in mind that not liking the direction of WordPress’s design is a not a bug. If you don’t like a feature, please don’t make a series of posts complaining about it. Look and see if someone already did, and post there, or consider joining the process earlier on (like in Beta or even test via SVN). What you’re seeing today is the result of thousands of hours of work and testing, and unless something is outright broken, it’s highly unlikely to be changed.

    Again, before you post:

    Make sure you’ve read this entire thread and New Features in 5.2 Article.

    Go to your own install’s about page – example.com/wp-admin/about.php (or click the WordPress logo in the top corner) – to see what’s new.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Marius L. J.

    (@clorith)

    Before posting, please make sure you’ve tried started by performing the troubleshooting steps outlined below:

    • Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. That will solve many weird JavaScript issues.
    • Flushing Managed host caches. Managed WP hosting often has special caches. If your host has a “Purge Varnish” or “Flush Memcache” tool, try that. You can ask your provider to flush memcache and Varnish for you if necessary.
    • Resave your Permalink settings. In a few cases, we’ve seen third-party installers, such as Softaculous, creating sites with slightly incorrect rules in the .htaccess file. While these rules would not have been a problem in previous versions, in WordPress 5.2, having these incorrect rules can break the REST API. Resaving the permalinks on the Settings->Permalinks page in WordPress will fix these rules in the .htaccess file, and possibly fix “failed” errors in the new editor.
    • Troubleshooting with your browser. Your browser can help you identify JavaScript issues or conflicts and this article can assist you in doing that diagnosis. This could help identify Visual Editor issues as well.
    • Make sure you have the Visual Editor enabled. Visit your Users->Your Profile page. The first option will disable the visual editor. Make sure that option is unchecked, and save your profile settings.
    • Deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by SFTP/FTP or PhpMyAdmin (read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
    • Switching to the Twenty Nineteen theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via SFTP/FTP so the only one is twentynineteen. That will force your site to use it.
    • Manually upgrading. When all else fails, download a fresh copy of the latest.zip file of 5.2.* (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server (NOTE: do not delete the wp-content directory or your wp-config.php file) Read the Manual Update directions first.
    • If you can install plugins, install “Health Check”: https://wordpress.org/plugins/health-check/. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    If you need to create a support topic, you can provide debug data for the support volunteers by visiting the Site Health section under Tools > Site Health > Info.

    Moderator Marius L. J.

    (@clorith)

    Core Changes

    Site Health Check
    Building on the Site Health features introduced in 5.1, this release adds two new pages to help debug common configuration issues. It also adds space where developers can include debugging information for site maintainers. Check your site status, and learn how to debug issues.

    PHP Error Protection
    This administrator-focused update will let you safely fix or manage fatal errors without requiring developer time. It features better handling of the so-called “white screen of death,” and a way to enter recovery mode, which pauses error-causing plugins or themes.

    Accessibility Updates
    A number of changes work together to improve contextual awareness and keyboard navigation flow for those using screen readers and other assistive technologies.

    New Dashboard Icons
    Thirteen new icons include Instagram, a suite of icons for BuddyPress, and rotated Earth icons for global inclusion. Find them in the Dashboard and have some fun!

    Moderator Marius L. J.

    (@clorith)

    Not a bug
    Noteworthy and recurring scenarios users are encountering that are not actually bugs, but rather changed or new behaviors.

    I am unable to update: The update cannot be installed because WordPress 5.2 requires PHP 5.6.20 or higher.
    With WordPress 5.2 we increased the minimum PHP requirement for running the software. If you are seeing this message, check if your web-host has any documentation relating to upgrading your PHP version, or reach out to your server admin/support team for assistance in doing so.

    But I’m running PHP 5.6.3, isn’t that higher than PHP 5.6.20?

    No, PHP versions, and most software versions, do not follow how decimals work in math and such. In this case, PHP 5.6.20 is higher than PHP 5.6.3, because 20 is higher than 3.

    I don’t agree with Health Check’s score!

    That’s ok! Here are a few things to keep in mind:

    1. Health Check will direct you to what the WordPress core developers consider to be the best case scenario for a WordPress installation.

    2. Health Check cannot read your mind to determine the context behind your own decisions.

    3. You do not need to win a perfect score in Health Check.

    4. This is your WordPress installation, which you can choose to run as you see fit.

    The site is experiencing technical difficulties.
    WordPress 5.2 introduces new protection from sites crashing due to bad code (also known as a White Screen of Death, or WSOD for short).

    If your site crashes, the message above is shown, and an email is sent to the site admin with a way to log in and deactivate the plugin or theme causing problems, once that is done the site should start working again as expected.

    • This reply was modified 2 months, 1 week ago by  Marius L. J..
    • This reply was modified 2 months, 1 week ago by  James Huff. Reason: added a quick note on how PHP versions work
    • This reply was modified 2 months ago by  James Huff. Reason: added "I don't agree with Health Check's score!"
    • This reply was modified 2 months ago by  Marius L. J.. Reason: Add notice about WSOD protection
    Moderator Marius L. J.

    (@clorith)

    Reported bugs
    Bugs that have been reported against this release of WordPress, with links to tickets for further followup will be listed here.

    • I am unable to update themes – Some systems may have some trouble with a new file introduced with WordPress 5.2. If possible, try increasing the “Max Execution time” option on your server (or ask your host). More details will be available in ticket #47186.
    • This reply was modified 2 months, 1 week ago by  Marius L. J..
    • This reply was modified 2 months, 1 week ago by  Marius L. J..
    Moderator Marius L. J.

    (@clorith)

    Reported plugin compatibility issues
    This section contains noteworthy (high impact/large) plugins with compatibility issues, and their responses when available.

    None as of yet.

    Moderator Marius L. J.

    (@clorith)

    Reported theme compatibility issues
    This section contains noteworthy (high impact/large) themes with compatibility issues, and their responses when available.

    None reported at this time.

Viewing 6 replies - 1 through 6 (of 6 total)
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