• ResolvedPlugin Contributor Hardeep Asrani

    (@hardeepasrani)


    Hi there,

    Firstly, thank you for using Hyve Lite.
    Below, you will find some info about the support we provide via this forum.

    Expectations

    No guarantee support for free users – We unfortunately cannot guarantee to provide support to all free users of the plugin, even though we will try our very best.
    We do not monitor this forum on a daily basis – Our priority is to provide support to our paying customers as they allow us to continue developing and supporting our products. This is why, it may sometimes take over a week for us to be able to reply to your topic on this forum.

    Before Posting a new topic

    1. Make sure to search the forums to see if your topic has already been addressed
    2. Search in our documentation to see if your topic is covered
    3. Update your theme, plugins and WordPress to the latest versions
    4. Make sure to check for any possible conflict with other plugin/theme installed on your website, by following the steps provided here
    5. Outline the exact steps to reproduce the issue
    6. Provide links and screenshots so we can better understand the issue
    7. When your issue receives a solution, make sure to mark the post as Resolved

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • BeeWP1

    (@bpwill82)

    @hardeepasrani

    I recently purchased and added the paid version of Hyve to my website. When I navigate to the “Website URL →Crawl URLs to add content to the Knowledge Base” section, and paste my website URL, I get a “failed to access URL” message every time, for any page. I transferred several things over after clicking on “WordPress →Import your WordPress content into the Knowledge Base”, but not all pages or posts showed up to even let me try to add them. Then I saw the sitemap option, so I tried that…. Although it was “successfully” added, it remains “ queued”…still.

    Should I also currently have Hyve Lite downloaded in my plug-ins? (I don’t).

    How can I fix these things?

    Thanks

    • This reply was modified 3 months ago by BeeWP1.
    Plugin Support Kush

    (@kushnamdev)

    @bpwill82

    For support, please create a topic here – https://wordpress.org/support/plugin/hyve-lite/#new-topic-0 or https://store.themeisle.com/ (in case of pro user ) as this is just an announcement thread.

    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
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