Support » Plugin: Yoast SEO » Read this *before* you post

  • Plugin Author Joost de Valk

    (@joostdevalk)


    Hey!

    Before you create your own thread on these forums, we’d like you to read this first, maybe we can help you a lot faster. First of all, we’re not extremely active on these support forums. The why and how of that is explained here. That doesn’t mean we’re not there for you. There are several ways in you can find the answers to your questions:

    Yoast help center
    Every admin page and the Yoast meta box has its own Help Center. This contains a video to help you understand what’s happening on that page. You can learn more about the help center in this post on yoast.com.

    Search the Yoast Knowledge Base
    If the help center doesn’t have the answer, maybe the The Yoast Knowledge Base does. It offers you answers to questions about both free and premium Yoast plugins. The knowledge base is maintained on a daily basis by the Yoast Support Team.

    Find the Yoast Knowledge base on https://kb.yoast.com.

    Search the support forums
    If neither of the above work, search these forums first. We think that most general questions have been asked already. This means that a proper forum search can help you answer a lot of questions. And there’s good news; the search function in the support forums has recently been improved. So fire up your search skills and see if you can get your questions answered here!

    And if you see a question you can answer, please be part of our community and help others out! It’s much appreciated!

    Found a bug? Use GitHub
    If you’ve discovered a bug in our software, the best place to report it is on GitHub. This is where the Yoast developers are active. They’ll review your bug report and triage the bug. The more relevant details you add to your report, the faster bugs are usually solved. You can find Yoast SEO here on GitHub, remember to search first, on GitHub too!

    Premium personal support
    At Yoast we differentiate between free and premium plugins. The plugins you buy are all premium plugins and include a year of free updates and premium support. This means you can send us an email at any time with questions about the setup and basic use of your licensed plugin. We answer 99% of emails within 24 hours, and usually much, much faster!

    If you want premium support, go get Yoast SEO Premium today!

    Good to see you got this far, welcome on the Yoast SEO support forums, I hope we’ll be able to help you solve your problems!

    Thanks,
    Joost

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