Support » Plugin: MailPoet - emails and newsletters in WordPress » READ THIS BEFORE POSTING

  • Plugin Author MailPoet

    (@wysija)


    Hey! Thank you for using our beloved plugin. 🙂

    First, check out the list of the most common problems like broken designer or emails not sending or arriving.

    Otherwise, please follow these support guidelines to make sure you get the fastest answer possible.

    1. If you’re a customer, the fastest way to get help is through our contact form:

    https://www.mailpoet.com/support/

    We provide email support Monday through Friday. Our average response time is 12 hours by a dedicated team of 3 staff.

    2. Our documentation is updated with FAQs, videos and guides. 90% of your questions are answered there.

    https://www.mailpoet.com/support/

    3. A search on Google offers the best answers from our documentation and these forums. It’s surprisingly (or not!) efficient.

    4. We provide free support right here on these forums on a weekly basis.

    To better help you make sure you provide:

    1. The version of the plugin
    2. Your browser and operating system
    3. Address of the page with the problem
    4. Screenshot or even videos
    5. Be as descriptive as possible of what your issue is
    6. Make us smile even though you have a problem. We’ll go the extra mile for you!

    • This topic was modified 2 years, 2 months ago by MailPoet.
    • This topic was modified 2 years, 2 months ago by MailPoet.
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