Support » Plugin: Accordion » Read other’s issues BEFORE purchasing!

  • Resolved bakeitorbreakit

    (@bakeitorbreakit)


    I really wish I would have read the issues other people were having BEFORE I purchased a pro version. This plugin has serious issues and I’ve been waiting for a few hours for someone to get back to me by email and site support ticket. Might not seem like a long time – but I have been deep in this plugin for 6 hours and I can’t bill for it. If you charge $19 for your services – you should have quick wupport.

    You can install, you can build several accordions — but it doesn’t mean the accordion will load on your page. There’s no troubleshooting help at all. The direction on the plugin itself is very limited- like someone didn’t even go through the directions to see where people might get confused.

    All the OLD supoort advice I’m seeing for others with the same problem is just telling people to migrate content — BUT WHAT IF YOU’RE NEW? THERE IS NO CONTENT TO MIGRATE YET! Your last update was 3/13 and I bought 3/21 — shouldn’t I have the latest/greatest???

    I’m so pissed because I told the client we should get this (and I paid for it with my own money) — so they are expecting nestled accordion items on their site now— but can’t get this to load to save my life.

    I’m a very seasoned plugin user, theme builder, etc. and this has me completely stumped. And I’m so pissed. Save yourself the frustration.

Viewing 1 replies (of 1 total)
  • Plugin Author PickPlugins

    (@pickplugins)

    Sorry for the late reply.

    Just adding if anyone reading this, you see the support thread we try to answer one by one,
    https://wordpress.org/support/plugin/accordions/

    We don’t recommend to purchase pro version for urgent or short-time projects, we will check everyone issue one by one, so it will take time.

    we always welcome to request refund if we missed to provide support and plugin isn’t work as expected. hope you already get refund.

    Recent update was a little bit complicated!
    we didn’t realize this will cause huge problem to user site, because its just a matter of click for data migration, in most case latest version accordion was working fine without any problem. but for few users report the issue and we quickly tried to resolve issue and release new versions, please check the changelog, we have published 12(2.2.0 – 2.2.11) release to fix each and everyone’s issues.

    and we also provide shortcodes for data migration if automatic data migration isn’t working fine.

    And again the recent virus outbreak makes huge problems to allover the world, you know. we were struggling to provide timely support. So we are sorry for the delay reply.

    Hope you understand.

    Regards

Viewing 1 replies (of 1 total)
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