Title: Read First: Support Policy Last modified: August 22, 2016 --- # Read First: Support Policy * Plugin Author [wpspamhammer](https://wordpress.org/support/users/wpspamhammer/) * (@wpspamhammer) * [11 years, 4 months ago](https://wordpress.org/support/topic/read-first-support-policy/) * We accept bug reports from the public either here on WordPress.org, or at [bugs@wpspamhammer.com](https://wordpress.org/support/topic/read-first-support-policy/bugs@wpspamhammer.com?output_format=md). We’ll see your post or email promptly. * If your bug report is confirmed and we fix the problem, we’ll place a note in the changelog and send a confirmation by forum post or email. * In all other situations, we provide support exclusively to premium support add- on owners at [response@wpspamhammer.com](https://wordpress.org/support/topic/read-first-support-policy/response@wpspamhammer.com?output_format=md). * If you want to learn more about the premium support add-on, check your admin area’s add-on panel, or email [order@wpspamhammer.com](https://wordpress.org/support/topic/read-first-support-policy/order@wpspamhammer.com?output_format=md). * [https://wordpress.org/plugins/spam-hammer/](https://wordpress.org/plugins/spam-hammer/) Viewing 5 replies - 1 through 5 (of 5 total) * [andrew s bergerson](https://wordpress.org/support/users/andrew-s-bergerson/) * (@andrew-s-bergerson) * [11 years, 3 months ago](https://wordpress.org/support/topic/read-first-support-policy/#post-5853637) * My website is [http://www.trugundschein.org](http://www.trugundschein.org). It seems that spamhammer is blocking all comments whatsoever in theme twenty fifteen for me. When people try to post a comment on a blog, they do not even get a submission report. I never see it in the comments under needs moderation or spam or trash. When I turn off spamhammer, they can post comments as usual. Any ideas? * Plugin Author [wpspamhammer](https://wordpress.org/support/users/wpspamhammer/) * (@wpspamhammer) * [11 years, 3 months ago](https://wordpress.org/support/topic/read-first-support-policy/#post-5853644) * Andrew, thank you for reporting this. I was able to locate the source of the problem and fix it. Upgrade to 4.1.2 and you’re set. * Plugin Author [wpspamhammer](https://wordpress.org/support/users/wpspamhammer/) * (@wpspamhammer) * [11 years, 3 months ago](https://wordpress.org/support/topic/read-first-support-policy/#post-5853645) * 4.1.3* * [andrew s bergerson](https://wordpress.org/support/users/andrew-s-bergerson/) * (@andrew-s-bergerson) * [11 years, 3 months ago](https://wordpress.org/support/topic/read-first-support-policy/#post-5853646) * Hi wpspamhammer! Thank you for trying but it looks like it still does not work. I still have to deactivate spamhammer to enable comments on my blog. (Very unhappy about this as spamhammer is wonderful at proptecting from unwanted junk!) I wonder if this piece of information may help: I ordered the product that removes the logos as soon as I saw how effective your plug is, but it jammed when I did so. Although the order seems to have gone through, the logo is still visible on my admin site. Perhaps that is a clue? I appreciate you trying to find a solution here. * Plugin Author [wpspamhammer](https://wordpress.org/support/users/wpspamhammer/) * (@wpspamhammer) * [11 years, 3 months ago](https://wordpress.org/support/topic/read-first-support-policy/#post-5853647) * This is not a bug; your single blog is intermittently using two domains trugundschein. org and umkc.edu; this can cause problems. * Your addon order came from the latter domain, so all parts of the cloud service expect you to use that domain. If you don’t, the system gets confused. * If you don’t use that, for all intents and purposes the system sees your blog as a totally separate site, which by default has no addons. * This is why you are still seeing the icon. The ideal fix is for you to choose one domain, update wp’s settings, and htaccess-redirect the other domain to that. * If the chosen domain is not umkc.edu, email [order@wpspamhammer.com](https://wordpress.org/support/topic/read-first-support-policy/order@wpspamhammer.com?output_format=md) with your authentication token and chosen domain name. * This area is for bug fixes only, not support, so I can’t go any further, but I trust you can resolve the issue with this information. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Read First: Support Policy’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/spam-hammer_a48361.svg) * [No Captchas, No Moderation, No Puzzles.](https://wordpress.org/plugins/spam-hammer/) * [Support Threads](https://wordpress.org/support/plugin/spam-hammer/) * [Active Topics](https://wordpress.org/support/plugin/spam-hammer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/spam-hammer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/spam-hammer/reviews/) ## Tags * [Twenty Fifteen](https://wordpress.org/support/topic-tag/twenty-fifteen/) * 5 replies * 2 participants * Last reply from: [wpspamhammer](https://wordpress.org/support/users/wpspamhammer/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/read-first-support-policy/#post-5853647) * Status: not a support question