Title: Read first!
Last modified: November 16, 2022

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# Read first!

 *  Plugin Contributor [judytafromsurfer](https://wordpress.org/support/users/judytafromsurfer/)
 * (@judytafromsurfer)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/read-first-6/)
 * To provide you with the quickest and most effective support, **we decided to 
   be answering all of your questions via Surfer Support Team chat/email only** –
   just go to our [website](https://surferseo.com/) and reach out to us via chat
   or drop us an email at [support@surferseo.com](https://wordpress.org/support/topic/read-first-6/support@surferseo.com?output_format=md).
 * We are not planning to coordinate or moderate the Forum here. You are, of course,
   welcomed to exchange your thoughts with other users, but our support agents won’t
   be answering questions here (we will, though, keep the published materials updated),
   as we believe we can serve you more efficiently via chat/email.
 * Here we published all the valuable materials on the plugin and troubleshooting,
   but in case of any questions or concerns, please contact us via email or chat.
   This way, we will be able to answer as soon as we can!
 * [Check what exactly is Surfer’s WordPress plugin.](https://docs.surferseo.com/en/articles/6328028-wpsurfer-export-the-content-from-content-editor-to-your-wordpress)
 * [As a first step, please make sure that you followed all the installation steps.](https://docs.surferseo.com/en/articles/6328028-wpsurfer-export-the-content-from-content-editor-to-your-wordpress)
 * **Troubleshooting**
 * **How to Troubleshoot the following issues:**
    » “Oops, we were not able to connect
   with your WordPress site” error in Surfer**\*** » Export is blank » “We are unable
   to export your content” error in Surfer
 * **Editor/builder types**
    Check if you use Classic or Gutenberg editors/builders,
   as the plugin supports only these at the moment.
 * **Posts older than 30 days**
    Check if the WP post you want to update is no older
   than 30 last days. At the moment, we only provide you with the view of the posts
   form within the previous 30 days, so if they are older, they won’t be available
   on the list.
 * **Wordfence**
    If you use the Wordfence plugin, follow these steps to enable 
   plugin to work alongside Wordfence. – Go to wp-admin » WordFence » All Options.–
   Look for a “Brute Force Protection” section. – Find a “Disable WordPress application
   passwords” option, unmark it and save the settings.
 * **Other plugins installled**
    If you have any other plugins installed, you can
   temporarily disable all of them and check if it fixes the issue. If yes, activate
   them one by one and check when an error will appear in this case.
 * **GoDaddy hosting**
    their firewall may be blocking data export. In such case,
   we can get your export request (the action when you try to export the file from
   Surfer to WP) data in Surfer, so you can pass it to GoDaddy to solve it. Just
   contact us sharing the actual time you tried the export, so we can easily find
   it.
 * **» If you have 403 Forbidden error**
    it means that there are WP settings that
   don’t allow user to upload plugins. Please reach out to your hosting provider
   to disable these settings (like mod security). **» No images in the export** 
   Were the images you added in jpg. format? If yes, please try to change it to 
   png. and then try the export again. It’s possible that the export failed due 
   to the decreased image quality. **» Timeout/very random error during the export**
   Sometimes the exports succeed after a couple of attempts, so it would be great
   if you could try the export again.
 * *Addition to the “Oops, we were not able to connect with your WordPress site”:
   when the basic troubleshooting above is not helping, please try going to wp-admin»
   Settings » Permalinks and look if you have a “Custom Structure” option checked
   with the content like this: /index.php/%year%/%monthnum%/%day%/%postname%/.
    
   If yes, remove the index.php to get /%year%/%monthnum%/%day%/%postname%/. You
   can read more about the safety of this process here in this article: [https://wpsutra.com/remove-index-php-wordpress-permalink/](https://wpsutra.com/remove-index-php-wordpress-permalink/)
 * If nothing of the above help, please contact us via chat or email, our Support
   team will be happy to help!
    **Just go to our [website](https://surferseo.com/)
   and start a chat or drop us an email at [support@surferseo.com](https://wordpress.org/support/topic/read-first-6/support@surferseo.com?output_format=md).**
 * **Keyword Surfer module**
 * The Keyword Surfer module allows you to get keyword suggestions. All you need
   to do is to put a keyword that you want to find similar keywords for, the location
   that you want to rank for, and click on the purple button.
 * **MAGNIFYING GLASS icon** – search volume per month.
    **“PAGES” icon** – similarity
   score – how similar are the SERPs of your keyword compared to the one from the
   list. **DOLAR icon** – cost per click for Google Adwords campaigns. **No results**–
   it means that we do not have data for this keyword, and the best solution would
   be to try with another one.
    -  This topic was modified 3 years, 4 months ago by [judytafromsurfer](https://wordpress.org/support/users/judytafromsurfer/).
    -  This topic was modified 3 years, 4 months ago by [judytafromsurfer](https://wordpress.org/support/users/judytafromsurfer/).
    -  This topic was modified 3 years, 4 months ago by [judytafromsurfer](https://wordpress.org/support/users/judytafromsurfer/).

The topic ‘Read first!’ is closed to new replies.

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 * Last reply from: [judytafromsurfer](https://wordpress.org/support/users/judytafromsurfer/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/read-first-6/)
 * Status: not a support question