Title: READ BEFORE POSTING
Last modified: July 25, 2017

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# READ BEFORE POSTING

 *  Theme Author [WPShout](https://wordpress.org/support/users/codeinwp/)
 * (@codeinwp)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/read-before-posting-84/)
 * Hey there,
 * **Thank you for using our products.** ThemeIsle has a great support team that
   is always ready to help you and all the members of our free community.
 * On this forum, we only keep in touch with the customers who use our free themes
   and plugins. No questions about premium features will be answered here and we
   have the right to remove the threads that treat this topic. For premium support,
   we have another dedicated contact page: [https://themeisle.com/contact/](https://themeisle.com/contact/)
 * **IMPORTANT!** Before creating a new thread on the forum, please make sure you’ve
   checked our documentation site [http://docs.themeisle.com/](http://docs.themeisle.com/),
   which lists most of the common issues people can encounter during their work 
   with our products. Each issue comes with a reliable solution that you can apply
   right away.
 * To make your experience with our forums smoother, we put together a few basic
   guidelines meant to ensure an easier workflow and a better time response. By 
   following these rules, you are helping yourself and the support team equally.
 * That’s why **we prepared you a set of guidelines** on how to use our forums to
   submit your requests.
 * **Expectations & Guidelines **
    - One thing is certain: we do care about all our customers, no matter if they’re
      using a free or a premium product. And we are definitely willing to help everyone
      as much as we can. But due to the fact that we are a small team in charge 
      of a large user base from around the world, we can’t always handle all the
      requests (we receive tons, by the way). That’s why **we do not monitor this
      forum on a daily basis** because we are trying to assist the customers who
      paid exclusively for our extensions bundle, which allows us to keep developing,
      updating, and supporting the theme and the plugins. Given the fact that we
      have to provide advanced support to our premium customers via email daily,
      we won’t be available on this forum every time you’ll need us. But we are 
      doing our very best to monitor your queries and answer as soon as possible.
      So please don’t get angry with us if it takes a week (sometimes more) to reply
      to your topic on this forum.
    - Before creating a new thread with a query, search the topic in the already
      existing ones. Maybe the solutions we proposed for other users will work for
      you too. There are lots of people facing the same issue as you do.
    - If there are no threads containing your issue, create a new one, but do not
      spam the others’ with irrelevant questions that have nothing to do with the
      topic.
    - Make your posts as short as possible and specify your issue right in the title.
      This way, you ease our reading and browsing through all the tickets. Being
      very specific will help us understand your request better and take action 
      faster. The more specific you are, the quicker we’ll be in taking over.
    - If a post was marked as resolved, please don’t write your issue there, as 
      we won’t come back to it. Create another one and we’ll catch up with you quickly.
      If you want to give us that thread as an example for your issue, feel free
      to paste the link in the new one.
    - When you’re describing your issue, please provide us with all the necessary
      details, so we can analyze the problem better: your operating system, your
      hosting, the error messages, what theme you are running, if you updated WordPress
      or not, what browser you’re using etc. Screenshots help as well, so post as
      many as you can. Please offer us as many details as you can because this way
      we’ll be able to start working on your issue right away and not linger on 
      asking you questions.
    - Please don’t reply in the admin threads, such as official announcements or
      releases. We try to keep things organized.
 * Thanks for understanding and for choosing writerBlog Theme.

The topic ‘READ BEFORE POSTING’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/writerblog/1.6/screenshot.png)
 * writerBlog
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 * [Unresolved Topics](https://wordpress.org/support/theme/writerblog/unresolved/)
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 * 0 replies
 * 1 participant
 * Last reply from: [WPShout](https://wordpress.org/support/users/codeinwp/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/read-before-posting-84/)
 * Status: not a support question