Support » Plugin: Wordfence Security - Firewall & Malware Scan » READ BEFORE POSTING

  • Plugin Author WFSupport

    (@wfsupport)


    Hi All,

    If you are a free customer, please post your issue in these forums
    . Wordfence has dedicated support staff here to help you and other members of our free community.

    We are not able to discuss any premium features in this forum. The wordpress.org staff will close your thread if you do this. Priority support for paid premium customers is available at http://support.wordfence.com/ If you have a question about a premium feature but are not a premium member yet, please email presales@wordfence.com.

    NOTE: Many issues that are easily solvable are listed on our documentation site
    which you can get to directly using this link:
    http://docs.wordfence.com

    If you’d like to get a fast and friendly response from us, please help us by following these simple etiquette guidelines:

    • Please keep your posts as short as possible. It lets us respond to more posts per day because we have less to read in order to understand your problem and respond.
    • Do not hijack someone else’s post. If you have a problem and hope to get help, please start your own thread. Don’t reply to someone else’s thread saying “I have the same problem, here’s my information, how can I fix this.”. Only reply if you’re adding information that may help the original poster and don’t need help yourself.
    • Adding to the item above, if a post is marked resolved, please don’t post a ‘me too’ response there. Your problem has a greater chance of being seen when you post in a new post. Feel free to reference the other post by url
    • Please don’t post to the announcement posts, especially the release announcements. Create a new post as mentioned above.
    • Make sure and post all relevant details. Hosting environment (Windows, Linux?), error messages, last thing you did right before the site blew up, etc. are all good things to include.
    • We do read every post that appears here and we make every effort to give you a timely response. We value our free community as much as our paid customers.

    Thanks for choosing Wordfence!!

    https://wordpress.org/plugins/wordfence/

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