Support » Plugin: Five-Star Ratings Shortcode » READ BEFORE POSTING

  • Plugin Author seezee

    (@seezee)


    If the plugin doesn’t work or you suspect it conflicts with another plugin or theme, please try the following before asking for support:

    1. Deactivate all plugins and switch to an unaltered default WordPress theme like Twenty-Twenty.
    2. If the issue occurs, this means our plugin is not causing the unexpected behavior. If the issue does not occur, continue to the next step.
    3. Activate only Five-Star Ratings Shortcode.
    4. If the issue occurs, the issue is caused by our plugin. If not, continue.
    5. Activate one of the previously active plugins. If the issue occurs, Five-Star Ratings Shortcode conflicts with the plugin you just activated. If not, repeat the steps to activate the next inactive plugin until are plugins are active and then continue.
    6. If the issue occurs, Five-Star Ratings Shortcode conflicts with your preferred theme. If not and you have a child theme, repeat the steps to enable and test the child theme.
    • This topic was modified 4 months ago by seezee.
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  • Plugin Author seezee

    (@seezee)

    If you have access to your server, you can log errors:

    1. Open wp-config.php
    2. Check for WP_DEBUG. Go down to the line where WP_DEBUG is defined. It lookes like this:
      define( 'WP_DEBUG', false );
      If the line is missing, search for the comment that says /* That’s all, stop editing! Happy blogging. */.
    3. Insert the following above the comment (or wherever WP_DEBUG is already defined) and save:
      define('WP_DEBUG', true);
      define('WP_DEBUG_LOG', true);
      define('WP_DEBUG_DISPLAY', false);
      @ini_set('display_errors',0);
    4. Reproduce the error.
    5. Disable WP_DEBUG (change wp-config.php back to the original define( 'WP_DEBUG', false ); text.
    6. Download the debug log. The log is called “debug.log” and it is located in your site’s root folder. Open the log and check for recorded errors.
    • This reply was modified 4 months ago by seezee.
    • This reply was modified 4 months ago by seezee.
    • This reply was modified 4 months ago by seezee.
    • This reply was modified 4 months ago by seezee.
    • This reply was modified 4 months ago by seezee. Reason: Remove unused formatting & HTML
    • This reply was modified 4 months ago by seezee.
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