Support » Plugin: SendPress Newsletters » Reactivation on Import

  • When importing new lists, if an address is already in the listing as any other status, it is changed to active. Is this a setting that can be set or changed. This causes send duplications.

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  • Plugin Author itdoug

    (@itdoug)

    We are looking into this. We have an advanced option to override, but that shouldn’t be the default behavior. Hope to have it fixed soon.

    Plugin Author itdoug

    (@itdoug)

    @bbhank,

    Could you clarify whether you are importing as a CSV or using the Bulk import alternative where you just copy the list of comma separated values?

    Based on our research, the CSV option does not overwrite, but the other option does overwrite. It’s been like that for a while so we just want to confirm how you’re doing the import and then decide whether we should change the behavior or document it better.

    The csv import never worked, never imported anything. The only method that imports anything at all is bulk. There is only one field – email address. List tested with is 4200 entries.

    Bulk import does not detect duplicates unless imported into the same list. To further test, I used the bulk import and imported a list that had already been sent, into a new list. (The only way to know which were already sent in the old list was to change their status to unsubscribed. Status should make no difference when importing. If the email is in the list at all, there needs to be at least the question, the choice of what to do, when a duplicate is added.). The new list imported without finding any duplicates whatsoever, but only by bulk import.

    I then tried to import the same entries into the same test list and it would not import any new entries with csv or bulk, into the this list. They were already in the list. This is the needed response, but across all lists.

    I then made yet another new list and tried to import the same list by csv. It, again, would import no files using the csv method. I used bulk import again and it re-imported the same list without finding any duplicates. It made a second list, same as the first, re-duplicating all entries, triplicating some entries that had already been sent, and whose status had been set to unsubscribe, in order to tell they had been sent, since the plug provides no way to track who has been sent what and/or when.

    This duplication will get you a lot of heat from recipients, lose potential subscribers, and can cause problems with CAN-SPAM. It has brought this project to a halt altogether!

Viewing 3 replies - 1 through 3 (of 3 total)
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