Title: Re-optimize not working properly
Last modified: March 11, 2021

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# Re-optimize not working properly

 *  Resolved [feridb](https://wordpress.org/support/users/feridb/)
 * (@feridb)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/re-optimize-not-working-properly/)
 * Hi,
 * I have many images that were optimized to ultra. Now I changed the settings to
   normal. I tried checking re-optimize to normal, but it does not work. It starts
   loading and after a while I will get the optimize button. As if it restored it
   to original. I can see it used my credit.
    What I also tried is restoring first
   and after that optimizing. Same result. Credit is used, but nothing happened.
   With images that are currently optimized to aggressive, I tried to select several
   and check the bulk action drop down optimize option, assuming it would re-optimize
   them to the new setting, normal. You can see it is busy. And again after a while
   it will show the optimize button for all the images I selected. But my credit
   again has been used 🙁
 * Hopefully I have been able to explain it clearly 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [feridb](https://wordpress.org/support/users/feridb/)
 * (@feridb)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/re-optimize-not-working-properly/#post-14168253)
 * I just uploaded a couple of new images. These show the same behavior. It starts
   optimizing, stops and shows the optimize button, like nothing happened.
    And 
   again my credit has been used.
 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/re-optimize-not-working-properly/#post-14168671)
 * Hi [@feridb](https://wordpress.org/support/users/feridb/),
 * This is Joseph from Imagify, and I’ll gladly assist you here!
 * I tried responding to the ticket you started with us as well, but we got a message
   that the email delivery failed to your email address.
 * Regarding your question:
 * > I have multiple images I want to re-optimize. For bulk I can only re-optimize
   > all images in the settings of your plugin. If I select multiple images in the
   > media library, the bulk action dropdown list unfortunately does not show a 
   > re-optimize option. Would be awesome if the bulk action would also have a re-
   > optimize option.
 * Yes, I can see how that might be useful. I can’t know for sure what decisions
   will be made in the future, but our whole team will consider it as we move forward
   and try to improve Imagify!
 * Regarding the optimization not working properly:
 * These errors are sometimes caused by your server getting overloaded and timing
   out during optimization. At times, this can just be temporary and may start working
   properly again on its own, but the suggestions below have helped others resolve
   similar issues.
 * Add the following to your wp-config.php file (before the “That’s all! Stop editing…”
   message) to increase the amount of memory and time available for image optimization(
   this can be a larger number if your host/server will allow):
    define( ‘WP_MEMORY_LIMIT’,‘
   256M’ ); set_time_limit(0);
 * Reduce the number of images optimized simultaneously from 4 down to 1 to ease
   server load by installing this helper plugin:
    [https://www.dropbox.com/sh/aaugvnd8f5d60u1/AABdAPokFc4E3XrCRqQDKIIna/imagify-bulk-optimization-buffer.php.zip?dl=0](https://www.dropbox.com/sh/aaugvnd8f5d60u1/AABdAPokFc4E3XrCRqQDKIIna/imagify-bulk-optimization-buffer.php.zip?dl=0)
 * I would also recommend disabling any thumbnail sizes from the “Files Optimization”
   section that you’re absolutely sure your theme/site doesn’t use. The fewer of
   these thumbnail sizes that need to be optimized, the lighter the load on your
   server.
 * Sometimes when optimization is very slow or not working, it can be due to an 
   image manipulation module your server uses called Imagick. You can try using 
   the following helper plugin to make your server use another module called GD 
   instead:
    [https://www.dropbox.com/sh/aaugvnd8f5d60u1/AADcReBHf7ojShFtb1uzaefea?dl=0&preview=dont-use-imagick.zip](https://www.dropbox.com/sh/aaugvnd8f5d60u1/AADcReBHf7ojShFtb1uzaefea?dl=0&preview=dont-use-imagick.zip)
 * If the above didn’t resolve your issue, you can install our Imagify Tools plugin,
   which we have developed to offer more in-depth information about any issues that
   could be occurring:
    [https://www.dropbox.com/sh/aaugvnd8f5d60u1/AADphF29F3r-7gcLPFkUqnHLa/imagify-tools-1.1.2.zip?dl=0](https://www.dropbox.com/sh/aaugvnd8f5d60u1/AADphF29F3r-7gcLPFkUqnHLa/imagify-tools-1.1.2.zip?dl=0)
 * Once installed, go to Imagify Tools > Infos, and let us know if any of the settings
   are highlighted in red and what error messages are being displayed. Screenshots
   would be appreciated, if possible. Once we have this information we may be able
   to offer better advice on how to fix your issue.`
 * I’ll look forward to your response so we can hopefully get this resolved for 
   you!
 * Best regards,
    Joseph
 *  [osvaldo0123](https://wordpress.org/support/users/osvaldo0123/)
 * (@osvaldo0123)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/re-optimize-not-working-properly/#post-14169958)
 * I have the same problem and none of the plugin solved
 *  Thread Starter [feridb](https://wordpress.org/support/users/feridb/)
 * (@feridb)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/re-optimize-not-working-properly/#post-14172666)
 * Hi Joseph,
 * Not sure why I am not receiving your e-mails.
 * Memory limit was already set to 1024MB. And time also to 0.
    Not even 1 image
   will work. So I assume it can’t be the server overloading. The thing is, we have
   done many images in the past.
 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/re-optimize-not-working-properly/#post-14174776)
 * [@feridb](https://wordpress.org/support/users/feridb/) – I’m not exactly sure
   why the email would not go through either, though I noticed your email used your
   website’s domain and this is usually the case in the rare instances where our
   messages are not deliverable. Would you by chance have an alternate email address
   you could try (possibly a Gmail address or something similar).
 * It’s possible you each could have different issues both resulting in optimization
   not working. For more individualized support, would you both please try to contact
   us via [https://imagify.io/contact/](https://imagify.io/contact/)? Thank you 
   so much!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Re-optimize not working properly’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [WP Media](https://wordpress.org/support/users/wp_media/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/re-optimize-not-working-properly/#post-14174776)
 * Status: resolved